Own the full customer lifecycle from onboarding to expansion, designing experiments and data-driven interventions to drive adoption, retention, and expansion.
Use Pendo's own analytics to identify user behavior, drop-off points, and effective interventions, and execute cross-channel experiments across in-app guides, email, and NPS.
Lead a team of Adoption Managers and the Center of Excellence/Product Operations function, setting direction and coaching while staying close to the work.
Own the lifecycle strategy to move from one-size-fits-all communication to high-conversion segmented tracks.
Design nurture and educational programs to accelerate time to value for high-potential sellers.
Integrate lifecycle communications with product onboarding paths, working cross-functionally with Risk, Product, and Data teams.
Paddle offers digital product companies a completely different approach to their payment infrastructure by acting as a Merchant of Record, simplifying payments. Backed by investors including KKR and FTV Capital, they serve over 6000 software sellers in 245 territories globally, with a transparent and collaborative culture.
Own the lifecycle engine for multi-channel programs across cold and warm email, in-app messaging, SMS, and automation platforms.
Build nurture and conversion programs that move users from first touch to expansion.
Manage automation infrastructure including Customer.io, Claude, N8N to drive segmentation, behavioral triggers, lead scoring, and campaign logic.
Seamless.AI provides the world's first real-time B2B search engine to help sales teams maximize revenue. It is one of Ohio's fastest-growing companies with a diverse and inclusive workplace.
Own lifecycle strategy and execution across email, in-product, and other channels to drive onboarding, activation, retention, and expansion.
Map and maintain end-to-end customer journeys, identifying key moments, gaps, and opportunities for impact.
Design and execute end to end lifecycle programs from ideation through launch, QA, and iteration.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with a mission to restore trust in internet businesses.
Own the design of retention programs that reinforce customer value from onboarding through renewal.
Build utilization programs and equip account teams with playbooks, toolkits, and intelligence to proactively manage account health.
Work with data to identify churn risk early and activate targeted interventions before renewal conversations become difficult.
Superside provides subscription-based creative and marketing services to enterprises. The company focuses on delivering consistent value through account-based marketing and field marketing, with a culture that emphasizes building from the ground up and cross-functional collaboration.
Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Lead and scale design across growth experiences like new user onboarding, activation, retention, and cancellation flows.
Partner with Product, Engineering, Data, and Marketing to drive measurable business impact.
Champion user-centered design while balancing speed, experimentation, and impact.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Lead PolyAI's growth strategy across web, paid media, demand generation, lifecycle, and builder/PLG activation.
Build and scale a high-performing growth engine that drives awareness, engagement, pipeline, and revenue.
Own the website as a strategic growth asset: positioning, buyer journeys, conversion, and experimentation.
PolyAI automates customer service through lifelike voice assistants that let customers lead conversations. Backed by top-tier VCs, the company is a fast-growing startup with a strong culture focused on excellence, ownership, and continuous improvement.
Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.
EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.
Own the lead lifecycle from marketing-accepted lead to demo requested, designing nurture programs and ABM strategies for both high-velocity and enterprise motions.
Manage the MAL-to-Demo-Requested conversion rate as the primary metric, collaborating with sales and revenue operations on scoring, routing, and friction removal.
Partner with segment owners, content, product marketing, and sales to orchestrate coordinated multi-channel account plays and continuously test and optimize performance.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions for healthcare organizations. With 400+ employees and over $100 million in annual revenue, the company fosters a collaborative team culture focused on innovation and customer delight.
Serve as the strategic technical and operational anchor of our global lifecycle program, designing scalable foundations for experimentation, personalization, and multi-channel measurement.
Define and own the technical roadmap for lifecycle tooling (e.g., Braze), ensuring data stability, governance, and cross-functional collaboration with Marketing, Data Engineering, and Analytics.
Operationalize A/B and multivariate tests end to end, collaborate on personalization experiments, and own reporting for journey health and experiment status.
Our mission at Oura is to empower every person to own their inner potential through award-winning products that provide insights into sleep, health, and wellness. As a quickly growing company, we ensure our team members have what they need to do their best work, both in and out of the office.
Drive user retention and engagement through lifecycle marketing strategies across email, push, and in-app channels.
Leverage data and analytics to segment audiences, personalize content, and optimize campaigns with rigorous A/B testing.
Own the end-to-end campaign production workflow and partner cross-functionally to scale high-performing lifecycle programs.
Calm is a leading consumer mental health company on a mission to support everyone on every step of their mental health journey. With over 180 million downloads and supporting over 3,500 organizations, Calm has been recognized as a TIME100 Most Influential Company.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Lead the in-product customer experience across JamLoop's platform, driving feature adoption and retention.
Own in-product engagement strategies including onboarding flows, guided tours, checklists, and announcements.
Partner with Product Marketing, Design, Customer Success, and Engineering to deliver effective product launches and education.
JamLoop is building the next generation of performance-driven advertising for the streaming TV era, connecting advertising to real business outcomes. They are a lean, high-expectation team operating in a high-growth environment with a culture of ownership, customer focus, and innovation.
Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.
Lead customer lifecycle marketing programs across onboarding, adoption, education, retention and expansion to drive engagement and revenue retention.
Manage and develop a customer marketing team, scaling programs as business needs grow.
Partner cross-functionally with Customer Success, Sales, Product, and RevOps to design and execute omni-channel campaigns.
Keeper Security transforms cybersecurity for millions of individuals and thousands of organizations globally with an intuitive, end-to-end encrypted platform. It is a fast-growing cybersecurity company trusted globally, published in 23 languages and sold in over 150 countries.
Own relationships with high-value strategic clients, ensuring satisfaction and product adoption while driving renewed and expanded revenue.
Analyze performance, troubleshoot challenges, and design creative solutions, managing a pipeline of high-intensity projects throughout the customer lifecycle.
Focus on growth and retention metrics, travel up to 40% annually, and demonstrate customer ROI and business value.
Podium brings AI Employees to local businesses that turn conversations into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium has crossed $100M in AI Agent ARR in under 24 months and deploys 10,000 AI employees to drive real business outcomes.
Own the customer journey for hundreds of clients through AI, automation, and scalable programs to drive activation and retention.
Build and iterate systems for customer experience, including 1:many engagement programs and timebound outreach.
Collaborate cross-functionally with Product, Marketing, and Operations to identify trends and improve customer outcomes.
Tango builds software to automate busywork and create how-to guides by capturing processes. As a fast-growing startup backed by leading venture capital firms, Tango powers hundreds of thousands of users at companies like Salesforce and Lockheed Martin, and we value a supportive, fun culture that encourages growth.
Own the strategy, roadmap, discovery, delivery, and lifecycle outcomes for a defined product area.
Drive discovery with enterprise customers to understand complex workflows, compliance needs, and buying expectations.
Partner with engineering, design, and go-to-market teams to build enterprise solutions and bring them to market.
Pendo is an AI-powered analytics and adoption platform for builders, connecting apps and agents to user success and business outcomes. Founded in 2013, the company is one of the fastest-growing startups backed by top-tier investors like Battery Ventures and Salesforce Ventures.
Design and run automated lifecycle campaigns: onboarding journeys, adoption nudges, health-based triggers, expansion signals, and win-back sequences.
Build and own retention playbooks — structured, repeatable responses to disengagement, value gaps, and churn risk.
Own a portfolio of at-risk accounts — execute save motions, diagnose value gaps, secure renewal, drive expansion.
Katana is a remote-first, AI-first SaaS company building inventory and manufacturing software for businesses that make and sell physical products. Our 100+ person team across 10+ countries is scaling rapidly and building what's next together.