Run discovery and consultative conversations with prospective customers, focused on long-term fit and outcomes.
Own the full customer journey from first conversation through onboarding, adoption, and renewal.
Surface patterns across accounts and bring them back to the team to improve how we work and what we build.
Small Improvements builds feedback and performance software for teams. They are a small, thoughtful team of 19, mainly based in Berlin with colleagues in the US.
Own a portfolio of mid-market accounts end-to-end, from onboarding through renewal and expansion, staying close to customer goals.
Run a smart, efficient book of business using AI tools to draft communications, summarise account health, and spot patterns across your portfolio.
Drive adoption with intent by understanding how different teams use Dovetail and connecting that to customer goals.
Dovetail is the Customer Intelligence Platform that unifies fragmented feedback into an AI-powered intelligence layer. Founded in 2017, we are a team of 100+ across offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to innovative startups.
Own the entire customer journey from implementation through renewal, driving adoption and value realization.
Partner with customers to turn mentorship goals into measurable business outcomes.
Collaborate with Account Management and product teams to reduce churn and generate referrals.
Together is a mentorship software provider helping organizations build impactful programs at scale. It is part of Absorb Software, backed by strong investment and a passionate team.
Manage a broad portfolio of eCommerce merchants using AI tooling to amplify your reach and sharpen your focus.
Prioritize outreach based on churn risk, booking consultations to protect retention and unlock cross-sell opportunities.
Drive one-to-many engagement through webinars, roundtables, and lifecycle campaigns to boost product adoption.
Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through a suite of innovative apps. Our global team empowers eCommerce brands to accelerate growth, fostering a culture of collaboration, creativity, and transformation.
Own the client relationship and drive proactive growth by anticipating needs and aligning solutions with business goals.
Master the product and become the internal expert, advocating for clients by feeding insights to product teams.
Navigate complexity by providing customers with data and insights to help them grow and overcome challenges.
WorkWave builds innovative software and fintech solutions for service professionals like pest control, lawn care, and cleaning. With over 8,000 customers globally, the company fosters a culture of accountability and collaboration.
Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale.
Deliver value through creative, scalable methods like Loom videos, email playbooks, and group training sessions.
Manage renewal conversations by showcasing usage and outcomes, even with hard-to-reach customers.
Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.
Design and run automated lifecycle campaigns: onboarding journeys, adoption nudges, health-based triggers, expansion signals, and win-back sequences.
Build and own retention playbooks — structured, repeatable responses to disengagement, value gaps, and churn risk.
Own a portfolio of at-risk accounts — execute save motions, diagnose value gaps, secure renewal, drive expansion.
Katana is a remote-first, AI-first SaaS company building inventory and manufacturing software for businesses that make and sell physical products. Our 100+ person team across 10+ countries is scaling rapidly and building what's next together.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.
This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.
Lead, coach, and develop a team of CSMs across all customer segments.
Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
Build scalable team structure, playbooks, and processes that keep CS quality high as the business grows.
DataGrail is the Agentic Data Privacy Platform leveraging AI to automate privacy and control risk for leading brands. They are rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.
Own customer onboarding and renewal, driving adoption and measurable value for legal teams.
Monitor usage, identify blockers, and help integrate AI into daily legal workflows.
Build trusted relationships with executive stakeholders and translate feedback into product insights.
GC AI is the fastest-growing legal AI platform for in-house legal teams, building the future of legal work. With over 1,700 companies using the platform, including 150+ public companies, and a $60 million Series B, the company has a high-performing, ownership-driven culture.
Drive customer success by guiding enterprise clients in leveraging Cognigy's AI technology to maximize investment value.
Identify customer needs, coordinate solutions, and track success metrics to minimize churn and enhance adoption.
Craft tailored engagement plans and sales proposals, collaborating with sales and technical teams to build long-term loyalty.
NICE delivers AI-powered customer experience solutions for global enterprises. With over 8,500 employees across 30+ countries, the company is an innovation powerhouse in AI, cloud, and digital, managing over 120 million customer interactions daily.
Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.
Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.
Continuously identify, design, and refresh customer-facing processes that elevate the experience across all customer segments.
Influence the product roadmap to adopt and continuously improve digital touch points that scale the customer experience across segments.
Develop and deploy a comprehensive enablement and certification program for CSMs and CS leaders.
First Due provides fire and EMS agencies with end-to-end software solutions. They aim to prevent first responder injury or death. First Due offers a fully remote workplace, competitive pay, and opportunities for advancement.
Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
Ensure seamless experiences across all stages of the customer journey.
Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.
EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.