Customer Success Manager, AI & Automation
Remote regions
USBenefits
4w PTO
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Your Day-to-Day (Primary Focus):
- Run discovery and consultative conversations with prospective customers.
- Own the full customer journey from first conversation through onboarding, adoption, and renewal.
- Act as the primary partner for your book of business by building trust and driving alignment.
Your Internal Project Focus (Secondary, Grows Over Time):
- Build and maintain automated workflows across Vitally, HubSpot, and Intercom.
- Write SQL to pull and analyze data from BigQuery.
- Design digital CS programs that keep customers progressing through smart touchpoints.
What Success Looks Like in 6 Months:
- You've built strong relationships with your initial book of business.
- You're confidently running discovery calls and owning the full customer journey end-to-end.
- You've identified at least one pattern across accounts and turned it into a scalable workflow.
Small Improvements
Small Improvements builds feedback and performance software for teams. They are a small, thoughtful team of 19, mainly based in Berlin with colleagues in the US.