Similar Jobs

See all

Your Day-to-Day (Primary Focus):

  • Run discovery and consultative conversations with prospective customers.
  • Own the full customer journey from first conversation through onboarding, adoption, and renewal.
  • Act as the primary partner for your book of business by building trust and driving alignment.

Your Internal Project Focus (Secondary, Grows Over Time):

  • Build and maintain automated workflows across Vitally, HubSpot, and Intercom.
  • Write SQL to pull and analyze data from BigQuery.
  • Design digital CS programs that keep customers progressing through smart touchpoints.

What Success Looks Like in 6 Months:

  • You've built strong relationships with your initial book of business.
  • You're confidently running discovery calls and owning the full customer journey end-to-end.
  • You've identified at least one pattern across accounts and turned it into a scalable workflow.

Small Improvements

Small Improvements builds feedback and performance software for teams. They are a small, thoughtful team of 19, mainly based in Berlin with colleagues in the US.

Apply for This Position