Customer Success Associate, Scaled

What You’ll Do:

• Build and own a systematic approach for delivering high-quality customer experience to scaled customers, leveraging AI and automation.
• Create 1:many programs to optimize engagement at the right moments, measuring effectiveness and iterating continuously.
• Drive retention by monitoring data and trends to identify opportunities and risks within the scaled segment.

Collaboration:

• Work closely with Product, Marketing, and Operations to identify friction points impacting activation and adoption.
• Partner with the Senior Manager of CX and cross-functional teams to align on customer outcomes.

What You’ll Bring:

• 2–4 years of SaaS experience in scaled or digital customer success, with a track record of building scalable playbooks.
• Strong organizational skills and ability to prioritize between systematic approaches and human-driven work.
• Technical aptitude around AI and automation, curiosity to solve problems, and comfort in a fast-paced startup environment.

Why Join Tango:

• Competitive compensation, meaningful equity, and full Medical/Dental/Vision coverage paid 100% by the company.
• Unlimited PTO, 10 holidays, 4 volunteer days, 4 mental health days, and your birthday off.
• Generous stipends for learning, wellness, and work-from-anywhere setup, plus paid parental leave and a subsidized National Parks pass.