Customer Success Manager, Scale
Remote regions
USBenefits
4w PTO
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Key Responsibilities:
- Monitor account health signals and prioritize outreach based on churn risk.
- Book and run consultations with disengaged merchants to diagnose risk and take action.
- Identify and qualify expansion opportunities for cross-sell.
Who You Are:
- 1–3 years in Customer Success or Account Management in eCommerce SaaS.
- Commercial instinct to spot at-risk accounts and expansion opportunities.
- Fluency with AI tools to work faster and prioritize.
Benefits & Culture:
- Comprehensive medical, dental, and vision coverage.
- 20 days paid time off plus paid sick leave and public holidays.
- Ongoing learning and development opportunities in a supportive international team.
Clearer.io
Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through a suite of innovative apps. Our global team empowers eCommerce brands to accelerate growth, fostering a culture of collaboration, creativity, and transformation.