Senior Customer Success Manager

Role Overview:

• Ensure customers feel supported through their journey with implementing Cognigy's products.
• Maintain a balanced portfolio across the CS team and streamline external communication.

How You Will Make an Impact:

• Leverage enterprise software expertise to guide strategic AI use cases.
• Expertly identify customer needs and coordinate solutions.
• Track success metrics and design retention strategies.

What It Takes:

• 5+ years as a Customer Success Manager with a proven track record.
• CCaaS, AI or conversational AI experience a must.
• Exceptional communication and analytical skills.

What's In It For You:

• Join a growing, market-disrupting global company.
• Fast-paced, collaborative, creative environment.
• Endless internal career opportunities across multiple domains.