Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Own the entire go-to-market motion end to end, driving pipeline, revenue, and growth.
Shape how the market understands Empromptu and self-managing AI features, turning early traction into a repeatable GTM engine.
Support customers and close the feedback loop between product, users, and messaging.
Empromptu is an early-stage AI application builder that helps companies ship enterprise-ready AI features quickly without team expansion or platform rewrites. As a small, early-stage company, the culture favors ownership, clarity of thinking, and bias toward action, with a team that values builders who thrive on real responsibility.
Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.
Architect and own the pipeline generation system for Sales and account expansion for Customer Success, measuring success through qualified pipeline and adoption upgrades.
Design and build automation and AI-powered workflows across GTM systems, including signal-based workflows that act on buyer intent and engagement.
Drive continuous experimentation with clear hypotheses, rapid launches, and data-informed decisions to compound growth across the business.
On The Stage (OTS) is a platform that provides ticketing, marketing, and fundraising solutions for live entertainment organizations, from K-12 drama programs to professional venues. Founded by a Broadway producer and Silicon Valley veterans, OTS serves thousands of US organizations and is at an inflection point, scaling its GTM infrastructure.
Serve as the engine room for how Twilio's revenue processes scale, translating macro commercial strategies into actionable blueprints.
Act as Domain Owner for specific GTM workflows, bridging the Field and Enterprise Tech with a 'First Principles' mindset.
Own domain process design, requirements governance, strategic intake triage, UAT, and the closed-loop feedback engine.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. With a remote-first work culture and a strong emphasis on connection and global inclusion, the company fosters a vibrant, diverse team making a global impact.
Design and operate a modern, AI-augmented enablement system that dramatically compresses time-to-productivity for new hires and time-to-adoption for new product capabilities.
Define and own the success metrics that connect enablement activity to revenue outcomes and build dashboards for ROI visibility.
Partner closely with Product Marketing to translate AI feature messaging into field-ready narratives and competitive positioning.
Smartsheet is a leading enterprise platform for dynamic work, empowering organizations to plan, execute, and report on work at scale. Backed by multiple private equity firms, Smartsheet operates with the rigor, discipline, and growth orientation of a world-class PE-backed SaaS company.
Build the forecast and deal engine with high accuracy using Gong and Salesforce.
Develop GTM AI agents and signal intelligence for research and sequencing.
Create a live executive dashboard and ensure data hygiene for the CRO.
Level AI builds an LLM-native platform for customer experience, processing 100% of contact center interactions in real time. They are a Series C company scaling fast, rebuilding their GTM engine to match product ambition.
Architect and deploy custom AI integrations to connect CRM, sales engagement platforms, and other tech stack components, building proprietary LLM-based tools for account enrichment and outbound messaging.
Partner with RevOps and Marketing Ops to audit the tech stack, implement predictive modeling for high-intent pipelines, and ensure data integrity as a single source of truth for AI forecasting.
Collaborate with Customer Success and Marketing to build AI-driven retention loops, automate content distribution, and train GTM teams on effective use of AI tools to maximize individual output.
QAD is a world-class SaaS company providing adaptive, cloud-based enterprise software and services for global manufacturing companies. We are growing and have a collaborative culture of smart and hard-working people who support one another to get the job done.
Lead a high-performing account management team to drive customer retention, expansion, and revenue growth.
Combine people management with process optimization to scale a high-volume customer portfolio.
Leverage data, AI, and automation to improve workflows and maximize team performance.
The company is a remote-first organization specializing in customer retention and expansion through AI-driven solutions. It operates with a fast-paced, high-performance culture focused on operational excellence and career growth.
Own the business relationship with strategic customers, driving growth, renewals, and executive relationships.
Identify expansion opportunities and collaborate with cross-functional teams to maximize customer value.
Build and lead the Business Account Management organization, establishing processes and mentoring a team.
SoundStack is an audio-as-a-service (AaaS) company providing tools for podcasters, digital broadcasters, and advertisers. They are a growing company focused on making audio creation, delivery, monetization, and analysis simple and effective for everyone.
Own the infrastructure that powers acquisition, conversion, and revenue growth.
Build and improve billing systems, CRM, lifecycle marketing, and AI-powered engagement.
Partner with engineering, analytics, and GTM teams to align the growth engine.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The team is in the low hundreds, remote-first, and includes top talent from Shopify and HubSpot.
Lead strategic revenue operations initiatives to optimize the end-to-end revenue lifecycle by aligning sales, marketing, product, and customer success functions.
Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process and develop sophisticated models to predict performance.
Drive GTM planning processes including territory design, quota setting, and capacity modeling, and champion AI tools to drive efficiency gains.
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security and has a modern, high-tech, and fun work environment.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Design and build the forecast and deal engine, including simplified high-accuracy forecasting, deal desk pricing, and territory models.
Develop GTM engineering and signal intelligence, including product usage routing, AI agents, and an ICP scoring model.
Own the CRO's operating system with live dashboards and data hygiene, plus cross-functional GTM projects end to end.
Level AI is building the LLM-native platform for customer experience, processing 100% of contact center interactions in real time for automated QA and AI agents. They are a Series C company scaling fast, used by Affirm, Penske, Carta, and OpenTable.
Lead the Sales Operations function for Brightwheel's Expansion business, managing a team of 2 to start.
Design and implement scalable processes and AI-driven analytical workflows for the full sales motion.
Present in executive forums and drive cross-functional strategy with multiple teams.
Brightwheel is a leading platform for early education, supporting educators and families in a $175B market. Backed by top investors, it is a three-time Cloud 100 company with a distributed team across US time zones.
Own the end-to-end architecture of Karat's GTM technology stack, from lead generation through expansion.
Design and optimize workflows across the full customer lifecycle as the primary Salesforce architect.
Establish scalable system governance, data integration, and AI-powered automations for revenue operations.
Karat is the world's largest interviewing company, providing a powerful system for technical leaders to hire top engineers. Their Revenue Enablement team is committed to achieving revenue goals and delivering high-quality customer experiences.
Lead the Revenue Operations strategy to drive growth, scalability, and operational excellence across the go-to-market organization.
Own revenue performance and forecasting, delivering executive reporting on pipeline metrics, forecast accuracy, and net revenue retention.
Optimize revenue processes across the customer lifecycle and build a high-performing team of operational specialists.
Solink provides businesses with AI-powered video intelligence to transform security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, the company fosters a candid, high-trust culture with a focus on urgency, quality, teamwork, and growth through merit.
Drive RevOps strategy by leveraging AI automation and data analytics to build a lean, highly automated go-to-market machine.
Own the evaluation and scaling of the GTM tech stack, ensuring it is AI-first and scalable.
Act as internal GTM Engineer, using vibe coding to rapidly build custom tools and automate workflows across the lead-to-cash lifecycle.
Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company is remote-first, values performance over hours, and has hubs across North America and South America.