Own a portfolio of 12-15 complex B2B accounts ($100K-$300K ARR) and lead executive onboarding to align stakeholders on goals.
Build deep relationships with executive sponsors, drive product adoption, and progress expansion opportunities with Account Executives.
Use customer data for high-impact QBRs and act as a trusted advisor to deliver measurable business value.
Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz that empowers Credit Unions to become FinTech lenders. With a team of 10+ in Customer Success, the culture is high-trust, high-accountability, and values progress over perfection.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Lead and develop a team of Account Managers to deliver exceptional client value and drive success across the Home Services vertical.
Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations.
Oversee account performance metrics, client satisfaction, and growth, collaborating with cross-functional teams to drive revenue retention and upselling.
Scorpion is the leading provider of technology and services helping local businesses thrive. The company offers a unique blend of AI support and teams of human experts, with a culture focused on client success and continuous improvement.
Serve as the primary point of contact for strategic partner clients, driving long-term satisfaction, growth, and expansion across accounts.
Build deep relationships with senior stakeholders, manage cross-functional teams, and identify upsell and cross-sell opportunities.
Operate with significant latitude in a fast-moving environment, helping build the account management practice from an early stage.
Boldin provides a comprehensive financial planning platform that enables users to make the most of their money and time. The company has recently seen exponential growth, raised over $20M from top investors, and is optimistic about the future as it scales.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Own expansion revenue targets for mid-tier accounts, driving upsell and cross-sell opportunities to meet NRR and GRR goals.
Manage the expansion pipeline, forecast accurately, and lead quarterly business reviews with customers.
Collaborate cross-functionally with Customer Success, Product, and Sales teams to ensure account health and growth.
AudioEye is a digital accessibility company on a mission to eliminate every barrier to digital content so that everyone can experience the web without limitations. They are a team of passionate problem-solvers driven by purpose and impact, working to make digital accessibility the standard.
Own and manage a portfolio of existing enterprise customers, driving retention and expansion revenue through strategic account planning.
Build trusted relationships with stakeholders, identify upsell and cross-sell opportunities, and lead commercial conversations including renewals and pricing.
Balance high-volume renewals with expansion, using AI and automation to prioritize accounts and drive predictable revenue.
Algolia is a pioneer and market leader in AI Search, powering over 30 billion search requests weekly for 17,000+ businesses including Under Armour and Stripe. With $150 million in Series D funding and a valuation of $2.25 billion, they foster a high-trust, autonomous culture with global offices and remote options.
Develop and deliver strategic account plans for high-value enterprise customers, driving growth and long-term success.
Build trusted relationships with senior stakeholders, identify opportunities, and manage the full sales cycle from solution discussions to contract renewal.
Demonstrate product value through engaging presentations, collaborate with cross-functional teams, and maintain accurate pipeline data in Salesforce.
Expana is a world-leading agrifood-focused Price Reporting Agency and global commodity intelligence provider, delivering over 36,000 proprietary price series across 900+ commodities. The company serves more than 3,000 customers across 50 countries and fosters a collaborative, ambitious culture built on values of brilliance, connection, and making a difference.
Act as a strategic business partner and CEO of a portfolio of ~15 strategic clients, driving long-term partnerships and customer retention.
Lead Executive Business Reviews and proactively recommend solutions to anticipate client needs and uncover expansion opportunities.
Drive commercial success by owning retention, expansion strategies, and overall revenue growth within your portfolio.
TrueML is a mission-driven financial software company that uses machine learning to create personalized digital experiences for distressed borrowers. The team includes inspired data scientists, financial services experts, and customer experience fanatics building technology to ensure nobody gets locked out of the financial system.
Drive strategic leadership and P&L ownership for the Senior Living vertical, defining go-to-market strategies and owning customer relationships.
Manage revenue growth, pipeline discipline, and cross-functional teams to achieve aggressive growth targets.
Represent the company at industry forums and collaborate with product, marketing, and engineering to align roadmaps with market needs.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through a platform serving over 30,000 provider organizations. It is founder-led, privately held, and recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures, offering flexibility and growth opportunities.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Build and own enterprise-wide account plans aligning Fieldguide’s value with customer outcomes.
Serve as a trusted advisor to executives and facilitate strategic business reviews.
Orchestrate cross-functional teams to remove blockers and accelerate customer momentum.
Fieldguide builds software that automates and streamlines assurance and audit work for cybersecurity, privacy, and financial auditors. They are a remote-first startup backed by top investors, with an inclusive, driven, and supportive culture.
Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
Act as an executive escalation point and strategic partner for high-value enterprise customers.
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.
Serve as senior strategic lead for enterprise clients, owning executive communication and long-term partnership value.
Drive retention and expansion through renewal, upsell, and cross-sell strategies tied to NRR performance.
Architect integrated growth plans across Paid Media, SEO, CRO, Creative, and RevOps.
Directive Consulting is a B2B marketing agency focused on performance metrics. With over a decade of expertise and 420+ B2B brands, they operate through Performance, Communications, and Commerce divisions, fostering a fast-paced and bold culture.
Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner.
Lead onboarding, adoption, business reviews, and success planning to help customers maximize value.
Identify expansion opportunities and lead commercial conversations including renewals and growth.
Go1 helps organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to a global brand, they have grown by solving hard problems, embracing ambiguity, and never standing still, with a remote-first culture and team events.
Build and maintain strong relationships with executive stakeholders and serve as the primary strategic point of contact for assigned customer accounts.
Monitor customer health, identify risks, and manage escalations to ensure high retention and contract renewal rates.
Drive account profitability by monitoring financial health, addressing scope creep, and recommending service realignment.
Advizex, a Myriad360 company, delivers IT solutions across healthcare, education, government, manufacturing, and retail with over 50 years of innovation. As part of a growing portfolio, the company fosters a customer-first culture with expanded resources and reach.