Serve as the primary relationship owner for a portfolio of strategic accounts, leading onboarding, business reviews, renewals, and growth opportunities.
Coach and mentor less experienced Client Success Managers to elevate team capabilities and execution.
Collaborate cross-functionally with Sales, Legal, Product, and Support to deliver measurable client success and long-term value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and the company offers a remote-first culture with comprehensive benefits.
Manage strategic client relationships across ownership groups to drive long-term value.
Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
Own retention and net revenue retention targets, collaborating cross-functionally.
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.
Own a portfolio of 12-15 complex B2B accounts ($100K-$300K ARR) and lead executive onboarding to align stakeholders on goals.
Build deep relationships with executive sponsors, drive product adoption, and progress expansion opportunities with Account Executives.
Use customer data for high-impact QBRs and act as a trusted advisor to deliver measurable business value.
Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz that empowers Credit Unions to become FinTech lenders. With a team of 10+ in Customer Success, the culture is high-trust, high-accountability, and values progress over perfection.
Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Serve as senior strategic lead for enterprise clients, owning executive communication and long-term partnership value.
Drive retention and expansion through renewal, upsell, and cross-sell strategies tied to NRR performance.
Architect integrated growth plans across Paid Media, SEO, CRO, Creative, and RevOps.
Directive Consulting is a B2B marketing agency focused on performance metrics. With over a decade of expertise and 420+ B2B brands, they operate through Performance, Communications, and Commerce divisions, fostering a fast-paced and bold culture.
Design and execute strategic plans for high-value corporate accounts, building C-suite relationships.
Drive revenue growth by uncovering upsell and cross-sell opportunities and leading complex negotiations.
Orchestrate cross-functional collaboration and advocate for clients to ensure maximum value from Panopto's solutions.
Panopto is a learning technology company that provides video knowledge management platforms for businesses and universities. It has been adopted by over 1,600 organizations with 11 million users, and is a remote-first company with headquarters in Pittsburgh.
Own and manage the customer relationship for global strategic accounts, driving value and adoption throughout the lifecycle.
Develop and execute strategic Success Plans aligned with customer business outcomes and facilitate Executive Business Reviews.
Partner with sales and support teams to ensure retention, reduce churn, and identify growth opportunities.
Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.
Lead and inspire a team of Client Success Managers across Europe and APAC to deliver exceptional experiences for strategic clients.
Drive retention, adoption, and growth through consultative engagement and cross-functional delivery.
Manage portfolio health, governance, and risk while acting as executive point of contact for key accounts.
Safeguard Global enables global expansion by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. With over 900 Guardians across 50+ countries, they are a remote-first company with a human-centered culture emphasizing flexibility and inclusivity.
Manage client lifecycle across enterprise accounts with a focus on retention and churn reduction.
Realize value by helping clients measure ROI and align with their internal success metrics.
Lead strategic client meetings and coordinate cross-functional teams to ensure unified value delivery.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with billions of consumers through user-generated content. Founded in 2005, we are headquartered in Austin, Texas with offices globally and have been recognized as a Great Place to Work in multiple countries.
Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.
Lead the Customer Success organization, driving ARR retention and expansion through scalable strategies and high-performing teams.
Build executive-level client relationships, manage portfolio health, and identify expansion opportunities across markets and use cases.
Establish a Voice of Customer program and partner cross-functionally to ensure seamless client experiences and align product development.
Arbital Health is a healthcare technology and actuarial company that centralizes, measures, and adjudicates value-based care contracts at scale. Backed by leading investors and co-founded by industry veterans, the company serves over 40 clients and fosters a collaborative, fast-paced culture focused on high potential and humble individuals.
Build and maintain trusted C-suite relationships and drive measurable value realization.
Lead renewal and expansion strategy by identifying upsell opportunities.
Influence product roadmap and internal strategy as the voice of the customer.
Arkestro uses AI and game theory to optimize enterprise procurement negotiations. As a hyper-growth startup, it values ownership and thrives on complexity.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.
Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.
Drive post-sales transformation and build C-level relationships to deliver business outcomes.
Collaborate with Account Executives and internal teams to create integrated strategies and mitigate risks.
Guide the Customer Success team to meet KPIs like adoption, renewals, and customer satisfaction.
ServiceNow is a global market leader providing an AI-enhanced cloud platform that connects people, systems, and processes to over 8,100 customers, including 85% of the Fortune 500. They foster a culture of innovation and collaboration, focusing on making the world work better for everyone.
Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.
Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.
Lead and coach a high-performing team of Account Managers to drive client retention and growth.
Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.
Build and nurture deep strategic relationships with a portfolio of mobile gaming clients, serving as their trusted advisor.
Own end-to-end execution of partner deliverables, ensuring internal alignment and accountability.
Identify upsell and expansion opportunities, driving revenue growth through long-term relationship development.
Xsolla is a global leader in video game e-commerce, providing comprehensive solutions to game developers and publishers. We have a dynamic, collaborative team culture that values innovation and deep domain expertise.
Develop and manage relationships with corporate clients to maximize retention and growth.
Serve as the main point of contact for client queries, renewals, and engagement.
Collaborate with account executives to identify new business opportunities and expand product adoption.
AlphaSense provides AI-driven market intelligence and search to help businesses make informed decisions. With over 2,000 employees globally and trusted by more than 6,000 enterprise customers, AlphaSense fosters a collaborative and innovative culture.