Senior Client Success Manager

About Bazaarvoice:

• We create smart shopping experiences by connecting brands and retailers with billions of consumers.
• Our platform enables brands to collect valuable user-generated content at unprecedented scale.
• We are a certified Great Place to Work in multiple countries with a global team.

What You'll Do:

• Manage the client lifecycle across a portfolio of named enterprise accounts.
• Discover and influence client success metrics to ensure they achieve measurable ROI.
• Lead high-stakes Executive Business Reviews and coordinate internal teams for value delivery.

What You'll Bring:

• Bachelor's degree and 6+ years of experience managing Fortune 1000 accounts in SaaS or e-commerce.
• Proven track record of driving account retention, health, and revenue growth.
• Excellent relationship-building skills and ability to manage multiple accounts concurrently.

Why Join Us:

• We are customer-obsessed and see our success through our customers' outcomes.
• We value transparency and integrity, doing the right thing even in tough situations.
• We are passionate about performance and embrace innovation through agility and experimentation.