Serve as the primary relationship owner for a portfolio of strategic accounts, leading onboarding, business reviews, renewals, and growth opportunities.
Coach and mentor less experienced Client Success Managers to elevate team capabilities and execution.
Collaborate cross-functionally with Sales, Legal, Product, and Support to deliver measurable client success and long-term value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and the company offers a remote-first culture with comprehensive benefits.
Manage a portfolio of Enterprise customers ensuring high retention and growth.
Lead onboarding sessions and act as a trusted advisor for long-term success.
Analyze key metrics and account health to anticipate risks and drive expansion.
AppFollow empowers mobile app developers and product teams with tools for app monitoring, ASO, and review management. They are a growing, global SaaS company with a remote-first team.
Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.
Onboard PSP companies onto processing channels, from first contact through to live transactions, and build and maintain integrations with partners.
Own a portfolio of merchant accounts across partner channels, track performance, flag risks, lead resolution, and maintain a risk register for active partners.
Manage merchant account dashboards, renegotiate financial conditions, handle partner queries, resolve settlement delays, and identify opportunities to scale capacity.
FYST is a leading fintech company in the payments space. We are a young, ambitious team with a strong culture of growth, transparency, and real ownership. We offer competitive compensation, remote work, and benefits like private health insurance and development budgets.
Manage a portfolio of affiliate and API-integrated demand partners, acting as their primary day-to-day contact for campaign management and support.
Support partner onboarding by coordinating with technical teams to ensure integrations are completed accurately and on schedule.
Monitor live campaigns, flag performance anomalies, and assist partners with technical questions related to API documentation and tracking setup.
Xsolla is a global commerce company that provides tools and services to help video game developers fund, distribute, market, and monetize their games. Headquartered in Los Angeles, they have helped over 1,500 game developers grow their businesses worldwide and emphasize a supportive, collaborative culture.
Strategic customer development and key account management for selected clients.
Ensuring customer retention, renewals, and early risk detection to maximize customer value.
Identifying cross- and up-sell opportunities and driving growth initiatives with a data-driven approach.
LEAP Digital Marketing GmbH is a leading digital marketing agency in Germany, Austria, and Switzerland, helping international companies boost their top-line performance through high-ROI marketing. The team consists of about 90 colleagues from 18 nations, fostering a dynamic and modern work environment.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Act as a strategic business partner and CEO of a portfolio of ~15 strategic clients, driving long-term partnerships and customer retention.
Lead Executive Business Reviews and proactively recommend solutions to anticipate client needs and uncover expansion opportunities.
Drive commercial success by owning retention, expansion strategies, and overall revenue growth within your portfolio.
TrueML is a mission-driven financial software company that uses machine learning to create personalized digital experiences for distressed borrowers. The team includes inspired data scientists, financial services experts, and customer experience fanatics building technology to ensure nobody gets locked out of the financial system.
Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
Identify and execute upsell and cross-sell opportunities across a broad portfolio to enhance client value.
Provide prompt support, conduct regular performance reviews, and collaborate internally to align client goals.
Affirm is a financial technology company that reinvents credit to offer buy now, pay later solutions without hidden fees. It is a publicly traded company with a large workforce and a culture centered on honesty, transparency, and putting people first.
Ensure clients achieve their desired outcomes with the product, from implementation to ongoing success.
Manage client relationships as the primary point of contact for day-to-day queries and project coordination.
Drive client satisfaction, engagement, and growth through proactive communication and identifying upsell opportunities.
VivaCity builds AI-powered sensors and analytics to give cities a network-wide understanding of transport movements, supporting safer streets and sustainable transport. It is a 60-person AI scale-up with a presence in the UK, North America, and APAC, and a collaborative culture focused on actionable insight.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Serve as a strategic partner and trusted advisor to key retail customers, helping them maximize value from the PAR Retail platform.
Drive growth and business outcomes by delivering data-driven insights and identifying opportunities to strengthen customer engagement.
Lead customer engagement and communication, facilitating meetings, strategic planning sessions, and quarterly business reviews.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a focus on innovation and a "Better Together" ethos, the company offers unified customer experience solutions and has thousands of employees globally.
Manage strategic client relationships across ownership groups to drive long-term value.
Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
Own retention and net revenue retention targets, collaborating cross-functionally.
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.
Manage and grow a portfolio of top-tier creators, driving performance and retention through data analysis and actionable recommendations.
Collaborate cross-functionally with Brand, Influencer, Product, and Data teams to advocate for creator needs and influence the product roadmap.
Own retention metrics including monthly active creators, earnings growth, and creator NPS, while spotting new opportunities for brand connections.
BrandCycle is an influencer and affiliate marketing platform representing over 7,000 social media influencers, bloggers, and content creators. Acquired by StackCommerce and backed by TPG, the company works with over 700 top brands including Target and lululemon.
Act as primary customer contact, maximizing ROI in Sardine through day-to-day and strategic support.
Build thorough understanding of product, technology, and strategy to message succinctly to clients.
Translate complex product and technology problems into simple, actionable solutions and manage internal and external solution processes.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data across risk teams to stop fraud and automate AML operations. The company is remote-first with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, and values performance over hours worked.
Build strong client relationships by understanding their goals and guiding gifting initiatives from concept to execution.
Consistently meet or exceed revenue and margin goals while managing a diverse portfolio of clients.
Serve as the primary liaison between clients and internal teams to ensure smooth communication and project success.
Brilliant is an innovative branded products and corporate gifting company that curates, produces, and distributes memorable branded merchandise and custom products. With a focus on creativity and technology, the company serves top brands and supports thousands of personalized gifting experiences annually.
Own the full renewal cycle for a 100+ account book, driving price increases and minimizing revenue leakage.
Identify upsell and cross-sell opportunities within the OneCX platform, and build account expansion plans.
Maintain deep stakeholder relationships, conduct business reviews, and keep CRM data accurate.
FMSI provides a white-glove SaaS platform for financial institutions to manage appointments, lobby traffic, staff scheduling, and branch analytics. Over 150 community financial institutions rely on them, and they are growing their revenue team to deliver greater value.
Strategically own a portfolio of customer relationships from onboarding through renewal, ensuring adoption, satisfaction, and retention.
Oversee influencer campaign delivery from kickoff through reporting, ensuring content quality, on-time execution, and alignment to KPIs.
Analyze campaign performance data to generate actionable insights for customers and internal teams.
Later is an intelligent influencer marketing company that helps brands create campaigns by combining real creator relationships, trusted intelligence, and expert guidance. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later is built on a native AI-powered platform with more than a decade of proprietary data.
Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.
Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.
Lead and inspire a team of Client Success Managers across Europe and APAC to deliver exceptional experiences for strategic clients.
Drive retention, adoption, and growth through consultative engagement and cross-functional delivery.
Manage portfolio health, governance, and risk while acting as executive point of contact for key accounts.
Safeguard Global enables global expansion by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. With over 900 Guardians across 50+ countries, they are a remote-first company with a human-centered culture emphasizing flexibility and inclusivity.