Client Success Specialist II

Affirm

Remote regions

US

Benefits

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About the Revenue Team:

  • Drives Affirm's top-line growth through strategic partnerships, pricing, and go-to-market execution.
  • Acquires, retains, and expands merchant relationships across eCommerce, in-store, telesales, and the Affirm app.

What You'll Do:

  • Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
  • Identify and execute upsell and cross-sell opportunities to enhance client value and drive revenue.
  • Provide prompt support, conduct performance reviews, and collaborate cross-functionally to resolve client issues.

What We Look For:

  • Bachelor's degree with 3-5 years of account management experience, preferably in fintech.
  • Excellent written and verbal communication skills and strong interpersonal abilities.
  • Proficiency in CRM software (e.g., Salesforce) and Google Suite.

Affirm

Affirm is a financial technology company that reinvents credit to offer buy now, pay later solutions without hidden fees. It is a publicly traded company with a large workforce and a culture centered on honesty, transparency, and putting people first.

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