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Client Relationship Management:
- Act as primary strategic partner to clients through regular touch points and consultative guidance.
- Lead client projects from initial concept to approval using a consultative sales approach.
- Manage escalations with urgency and empathy to maintain client trust.
Revenue and Growth:
- Consistently own and exceed revenue and margin goals while growing a book of business.
- Identify upsell opportunities and convert them into revenue.
- Proactively develop strategies to retain and grow client accounts.
Skills and Collaboration:
- Collaborate cross-functionally with creative teams, leveraging strong communication skills.
- Adapt to multiple priorities, stakeholders, and timelines effectively.
- Use tech platforms like Salesforce, Slack, and Google Suite to streamline workflows.
Brilliant
Brilliant is an innovative branded products and corporate gifting company that curates, produces, and distributes memorable branded merchandise and custom products. With a focus on creativity and technology, the company serves top brands and supports thousands of personalized gifting experiences annually.