Source Job

Germany

  • Strategic customer development and key account management for selected clients.
  • Ensuring customer retention, renewals, and early risk detection to maximize customer value.
  • Identifying cross- and up-sell opportunities and driving growth initiatives with a data-driven approach.

Customer Success Key Account Management Ecommerce Digital Marketing Analytical Skills

20 jobs similar to Principal Customer Success Manager

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Europe

  • Manage the full post-sale customer lifecycle, including onboarding, adoption, and expansion across enterprise accounts.
  • Translate Marketing Mix Modeling outputs into actionable insights and strategic recommendations for senior marketing leaders.
  • Collaborate with data science and product teams to drive client outcomes and identify growth opportunities.

Europe

  • You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
  • You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
  • You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.

Germany

  • Lead global e-commerce strategy, owning revenue growth and profitability objectives.
  • Develop customer acquisition, retention, and loyalty programs to enhance lifetime value.
  • Oversee digital performance metrics and translate insights into actionable growth strategies.

Our partner is a fast-growing international brand in the luxury consumer sector, operating in a highly entrepreneurial and collaborative environment. The company is focused on accelerating digital growth and profitability through innovation and operational excellence.

UK 5w PTO

  • Serve as the primary relationship owner for a portfolio of strategic accounts, leading onboarding, business reviews, renewals, and growth opportunities.
  • Coach and mentor less experienced Client Success Managers to elevate team capabilities and execution.
  • Collaborate cross-functionally with Sales, Legal, Product, and Support to deliver measurable client success and long-term value.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and the company offers a remote-first culture with comprehensive benefits.

US

  • Lead and coach a high-performing team of Account Managers to drive client retention and growth.
  • Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
  • Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.

Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.

Germany EU 6w PTO

  • Lead, coach, and develop a Key Account Management team with focus on performance and growth.
  • Take overall responsibility for revenue and growth targets of the portfolio, including steering KPIs like GMV, promotions, and retail media.
  • Drive strategic development of our marketplace partner business, identify new business models, and optimize processes and playbooks.

Redcare Pharmacy is Europe's leading online pharmacy, driven by dedicated teams and cutting-edge innovation. We create a pleasant and cooperative work environment where every employee feels comfortable and contributes to our vision 'Until every human has their health'.

Germany 5w PTO

  • Manage a portfolio of high-value creators as their primary success partner.
  • Design and optimize onboarding journeys to drive activation and early value realization.
  • Monitor customer health metrics and identify churn risks proactively.

Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly against job requirements. It operates remotely and focuses on data privacy and efficiency in recruitment.

US

  • Manage client lifecycle across enterprise accounts with a focus on retention and churn reduction.
  • Realize value by helping clients measure ROI and align with their internal success metrics.
  • Lead strategic client meetings and coordinate cross-functional teams to ensure unified value delivery.

Bazaarvoice creates smart shopping experiences by connecting brands and retailers with billions of consumers through user-generated content. Founded in 2005, we are headquartered in Austin, Texas with offices globally and have been recognized as a Great Place to Work in multiple countries.

Europe

  • Own 250+ DACH accounts, proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English.
  • Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes.
  • Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations.

Canto is a leader in digital asset management (DAM), empowering businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, their success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.

Canada

  • Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
  • Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
  • Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.

Europe

  • Manage a portfolio of customer accounts throughout the full lifecycle, including qualification, pricing, negotiation, and renewals.
  • Drive retention and growth by identifying upsell and cross-sell opportunities through usage insights and customer feedback.
  • Collaborate with sales teams, vendors, and internal stakeholders to ensure seamless commercial experiences and maximize business opportunities.

Our partner is a company that provides cloud and SaaS solutions, managing customer accounts and commercial operations. They are a remote-first organization with a collaborative culture focused on innovation, continuous improvement, and knowledge sharing.

Europe

  • Transform high-level business priorities into actionable projects, systems, and workflows.
  • Build, launch, and optimize growth initiatives and customer outreach programs.
  • Design and maintain dashboards, reporting frameworks, and performance metrics.

Jobgether is an AI-powered job matching platform. They operate a fast-paced, globally minded environment with a focus on learning, growth, and professional development.

US Unlimited PTO

  • Lead a team of Account Managers to drive customer satisfaction and increase Pacvue adoption.
  • Analyze client data to uncover insights and recommend solutions using Pacvue's platform.
  • Partner with Sales, Customer Success, Product, and Marketing to advocate for client needs.

Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces. They empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology, fostering an inclusive global community.

$91,000–$91,000/yr
US

  • Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
  • Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
  • Deliver value reviews to both operational stakeholders and emerging executive sponsors.

Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.

Germany Unlimited PTO

  • Apply a value-driven consultative sales approach to create and cultivate strategic relationships within the Life Sciences & Pharma industry.
  • Manage a portfolio of strategic accounts, driving end-to-end sales cycles from discovery to value realization.
  • Collaborate cross-functionally with C-level stakeholders to translate business challenges into AI-enabled solutions.

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. With over 20 offices worldwide and thousands of customers, it fosters a high-growth, mission-driven culture focused on AI-powered business transformation.

$67,000–$67,000/yr
US Unlimited PTO

  • Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
  • Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
  • Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.

Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.

United States

  • Independently manage a portfolio of paid media clients with campaign execution across Google, Meta, and Microsoft Ads.
  • Serve as primary client contact, building trust and identifying growth opportunities for retention and upsell.
  • Provide mentorship to junior team members and contribute to internal projects and process improvements.

Point Success is a Google Premier Partner specializing in AI-driven media and direct revenue impact for franchise and mid-market brands. They manage digital advertising for over 500 service-based businesses and are a preferred partner for more than 10 franchise networks and a member of the SmartBug Media Family.

US 4w PTO

  • Manage a broad portfolio of eCommerce merchants using AI tooling to amplify your reach and sharpen your focus.
  • Prioritize outreach based on churn risk, booking consultations to protect retention and unlock cross-sell opportunities.
  • Drive one-to-many engagement through webinars, roundtables, and lifecycle campaigns to boost product adoption.

Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through a suite of innovative apps. Our global team empowers eCommerce brands to accelerate growth, fostering a culture of collaboration, creativity, and transformation.

Mexico

  • Manage customer relationships to retain revenue and generate additional revenue through strategic account planning.
  • Develop a strong pipeline and achieve annual sales and revenue retention targets by negotiating renewals and expansions.
  • Conduct quarterly value-based reviews with top customers and collaborate with internal teams to ensure a world-class customer experience.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions for Fortune 100 companies. They are a close-knit, globally dispersed team with a diverse and inclusive culture centered around great people practices and learning opportunities.

UK

  • Manage strategic client accounts, driving revenue growth and ensuring strong partnerships.
  • Lead onboarding, proposals, renewals, and oversee delivery quality and margin performance.
  • Build senior stakeholder relationships and collaborate across Sales, Delivery, and Talent teams.

InspiredXpert is a specialist IT Talent Solutions company providing high-quality contract or perm talent across software development, cloud, AI, cybersecurity, and data-driven roles. They connect skilled professionals with innovative companies, offering exciting opportunities to work on impactful projects across the globe.