Manage revenue retention and renewal readiness across assigned accounts.
Identify expansion opportunities including new sites, capabilities, and services.
Lead structured customer business reviews and build strong multi-level customer relationships.
Parsec Automation, LLC creates and provides manufacturing operations management software. Parsec's TrakSYS™ platform optimizes efficiency, quality, and compliance at over 11,000 plants in more than 140 countries.
Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.
Jobgether is a company using AI-powered matching process to ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements. The company identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.
Manage customer relationships to retain revenue and generate additional revenue through strategic account planning.
Develop a strong pipeline and achieve annual sales and revenue retention targets by negotiating renewals and expansions.
Conduct quarterly value-based reviews with top customers and collaborate with internal teams to ensure a world-class customer experience.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions for Fortune 100 companies. They are a close-knit, globally dispersed team with a diverse and inclusive culture centered around great people practices and learning opportunities.
Manage a portfolio of about 20 strategic enterprise customers to ensure strong adoption and long-term value.
Build deep relationships with senior stakeholders and operational users across customer organizations.
Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement.
This is a partner company hiring for a Strategic Customer Success Manager role. They are a B2B SaaS company with a remote-first culture across the UK and EMEA, offering unlimited PTO and a strong emphasis on work-life balance.
Onboard new customers across EU markets, guiding them through setup and training.
Support customers via email, chat, video, and in person, especially where language or local context matters.
Build long-term relationships by proactively engaging with assigned accounts and monitoring account health.
Stora is a self storage software platform that empowers operators to manage their businesses, automate processes, and drive revenue growth. In just over 4 years, they've helped hundreds of operators worldwide process tens of millions in automated payments, and they are a fast-growing team focused on innovation.
Engage our self-service customer base in EMEA — uncover challenges, document workflows, and identify why customers stay or leave.
Stabilize a portfolio of high-potential legacy accounts that currently lack a dedicated point of contact.
Partner with Sales Ops and the Head of Department to refine CRM workflows and improve data hygiene.
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. They are a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.
Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.
Own 250+ DACH accounts, proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English.
Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes.
Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations.
Canto is a leader in digital asset management (DAM), empowering businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, their success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.
Manage a portfolio of customers, owning retention and expansion while working with their product and engineering teams.
Build the Customer Success function at Enode by shaping processes, systems, and tooling as we scale.
Collaborate closely with product, sales, and marketing teams to improve the customer journey and drive impact.
Enode provides API and optimization tools for energy companies to connect and manage distributed energy devices like EVs and solar inverters. Backed by Y Combinator, Lowercarbon Capital, and Creandum, we are a fast-growing early-stage startup with a small, mission-driven team.
Manage and execute contract renewals, upsells, and cross-sells to maximize contract value while enhancing customer relationships.
Develop and maintain strategic account plans to identify customer requirements, mitigate risks, and drive on-time renewal closures.
Establish and maintain deep relationships with multiple stakeholders across customer organizations, acting as a trusted advisor.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. They help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.
Manage a high-volume portfolio of customers (100-2,500 employees) focusing on renewals and upsells through scalable account management strategies.
Identify automation opportunities and build repeatable playbooks to drive customer engagement and expansion at scale.
Collaborate with cross-functional teams (Client Success, Revenue Ops, Marketing) to optimize renewal processes and generate pipeline.
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Founded in 2013, the company has raised $240M and has 400+ team members across North America and EMEA, with a culture of collaborative learning and diversity.
Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities.
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Be the voice of the customer, gather feedback, drive retention and expansion.
Deliver added value services and identify upsell opportunities with sales.
Manage customer success plans and conduct virtual business reviews with C-level.
Unit4 is a cloud company redefining ERP for mid-market people-centric organizations with self-driving software. With over 40 years of heritage, they are an agile, fast-growing company that fosters a culture of trust and accountability.
Manage inbound client communications and ensure a consistent, high-quality customer experience.
Conduct consultative conversations to understand client needs, goals, and concerns.
Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Achieving growth with existing accounts (loyalty, brand expansion)
Achieving growth through new business in the area
Implementing the Sales Cycle from the marketing initiatives & trends in the market
Revlon creates beauty innovations that inspire confidence and ignite joy every day. Revlon is a leading global beauty company with a diverse portfolio of iconic brands sold around the world.
Manage and maintain relationships with assigned client accounts, acting as the main point of contact for renewals and account updates.
Monitor client usage and account health, identifying at-risk accounts and creating action plans to improve engagement.
Collaborate with Sales, Product, Onboarding, and Support teams to resolve issues and drive client adoption and growth.
FabStation is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry to eliminate fabrication errors. The company is growing and operates remotely from Victoria, BC, with a testing facility in Kelowna, BC.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Manage and grow relationships with a portfolio of customers, ensuring strong engagement, satisfaction, and long-term retention across the customer lifecycle.
Monitor customer health, proactively address risks, and resolve issues or escalations in collaboration with internal teams.
Lead onboarding, product demos, enablement sessions, and success planning to drive product adoption and value realization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.
Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
Manage renewals and contract negotiations, ensuring a seamless client experience.
Patch My PC provides enterprise solutions for automating third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 supports over 10,000 customers and 30 million devices, with core values guiding how we work and treat each other.