Manage a portfolio of customer accounts, serving as the primary point of contact throughout the full customer lifecycle, including qualification, pricing, quoting, negotiation, contract management, renewals, and account growth.
Develop and execute account engagement strategies based on customer value, risk, and growth potential while maintaining efficient processes for high-volume account management.
Drive customer retention and satisfaction by identifying opportunities for upselling and cross-selling through usage insights, customer feedback, and business needs analysis.

Requirements:

Minimum 2 years of experience in account management, customer success, renewals, sales support, or a similar customer-facing commercial role.
Proven ability to independently manage customer relationships and commercial outcomes from initial engagement through renewal and expansion.
Experience handling pricing discussions, quotations, negotiations, contract processes, and customer retention initiatives.

Benefits:

Fully remote position with the flexibility to work from anywhere within Europe.
Full-time employment with the opportunity to make an immediate impact on an established customer portfolio.
High level of ownership and autonomy over customer accounts and commercial decision-making.

Jobgether

Our partner is a company that provides cloud and SaaS solutions, managing customer accounts and commercial operations. They are a remote-first organization with a collaborative culture focused on innovation, continuous improvement, and knowledge sharing.

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