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Strategic Relationship Management:
- Build and nurture deep strategic relationships with a portfolio of gaming clients, with focus on mobile.
- Understand each partner's business goals through structured discovery sessions.
- Conduct Business Reviews to assess partner health and review KPI progress.
Risk Management & Escalations:
- Maintain a forward-looking view of each partner's health, identifying risks early.
- Own escalation management with urgency and professionalism.
- Resolve issues with composure and high emotional intelligence.
Operational Excellence:
- Own end-to-end execution of partner deliverables.
- Serve as proactive partner advocate internally.
- Coordinate cross-functional delivery of client requests.
Revenue Growth:
- Identify and support upsell and expansion opportunities.
- Track and analyze customer success metrics across portfolio.
- Translate data into strategic recommendations for senior leadership.
Xsolla
Xsolla is a global leader in video game e-commerce, providing comprehensive solutions to game developers and publishers. We have a dynamic, collaborative team culture that values innovation and deep domain expertise.