Strategic Account Director

About the Role:

• Act as the primary point of contact for a portfolio of strategic partner clients.
• Drive the full client lifecycle from post-sale onboarding through renewal and expansion.
• Build and maintain deep, executive-level client relationships that position Boldin as a long-term partner.

Key Responsibilities:

• Own strategic account planning, renewals, and expansion opportunities.
• Identify, scope, and lead upsell and cross-sell opportunities in partnership with the Sales team.
• Monitor key success metrics and client health scores to anticipate needs and mitigate churn risk.

Requirements:

• 5+ years of experience in client account management, customer success, or program management in SaaS or fintech.
• Experience scaling an account management practice at an early-stage or fast-growing company.
• Proven track record of growing and expanding large, sophisticated accounts.