Senior Director, Business Account Management

Customer Business Ownership:

• You will serve as the primary business relationship owner for strategic customer accounts.
• Build trusted relationships with executive stakeholders and understand their business objectives.
• Develop long-term account strategies focused on retention, expansion, and customer success.

Revenue Growth & Expansion:

• You will identify opportunities to expand existing customer relationships through additional products and services.
• Partner with Sales on expansion opportunities while maintaining ownership of customer strategy.
• Drive Net Revenue Retention (NRR) across the assigned portfolio.

Customer Success Leadership:

• You will conduct Executive Business Reviews and monitor customer health and satisfaction.
• Develop action plans for at-risk customers and lead renewal strategy.
• Ensure customers realize measurable business value from the platform.

Department Leadership:

• You will design and establish the Business Account Management organization.
• Define customer engagement standards, processes, and KPIs.
• Recruit, mentor, and lead future Business Account Managers as the team grows.