Senior Vice President & General Manager, Senior Living

Strategic Leadership & Market Ownership:

• Define and own the Senior Living segment strategy with distinct go-to-market approaches.
• Serve as primary executive sponsor for key customers and represent PointClickCare at industry forums.
• Collaborate with CRO on annual planning and resource allocation.

P&L Management & Revenue Growth:

• Own the P&L for Senior Living, including revenue, gross margin, and operating expense accountability.
• Drive net new ARR growth and net revenue retention with rigorous pipeline discipline.
• Identify inorganic growth opportunities in coordination with Corporate Development.

Customer-Facing Team Leadership:

• Lead Sales, Customer Success, Professional Services, and Support teams within Senior Living.
• Recruit, develop, and retain top talent to build a high-performance team.
• Establish performance standards and career development pathways.

Cross-Functional Partnership:

• Exercise matrixed leadership over Marketing, Product Management, and Engineering resources.
• Act as voice of the customer into product organization for feature prioritization.
• Partner with Marketing on demand generation and brand positioning.