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Domain Ownership & Process Design:
- Act as strategic owner for specific GTM lifecycle segments, conducting systemic audits to pinpoint bottlenecks.
- Architect 'to-be' workflows to eliminate non-selling friction.
Requirements Governance:
- Author high-fidelity BRDs, process flowcharts, and User Stories, defining upstream 'Data Contracts'.
- Ensure ET builds exactly what the business needs with zero ambiguity.
Strategic Intake Triage & UAT:
- Utilize the GTM Priority Matrix to evaluate and rank inbound field requests, filtering out tactical noise.
- Lead UAT framework, execute test scripts, run defect triage, and manage business sign-off.
Cross-Functional Alignment & AI Execution:
- Maintain strict RACI boundaries across GTM, ET, and Enablement.
- Support deployment of the GTM AI roadmap, operationalizing Gen AI POCs into daily rep workflows.
Twilio
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. With a remote-first work culture and a strong emphasis on connection and global inclusion, the company fosters a vibrant, diverse team making a global impact.