Lead and scale a world-class High Touch Customer Success organization focused on AI-driven transformation for strategic customers.
Drive customer adoption, value realization, and retention through executive engagement and scalable transformation methodologies.
Partner cross-functionally to shape Airtable's customer success strategy and embed AI into enterprise workflows.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Run discovery and consultative conversations with prospective customers, focused on long-term fit and outcomes.
Own the full customer journey from first conversation through onboarding, adoption, and renewal.
Surface patterns across accounts and bring them back to the team to improve how we work and what we build.
Small Improvements builds feedback and performance software for teams. They are a small, thoughtful team of 19, mainly based in Berlin with colleagues in the US.
Own customer onboarding and renewal, driving adoption and measurable value for legal teams.
Monitor usage, identify blockers, and help integrate AI into daily legal workflows.
Build trusted relationships with executive stakeholders and translate feedback into product insights.
GC AI is the fastest-growing legal AI platform for in-house legal teams, building the future of legal work. With over 1,700 companies using the platform, including 150+ public companies, and a $60 million Series B, the company has a high-performing, ownership-driven culture.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
Drive exceptional operational experience by resolving learner challenges in a timely manner.
Collaborate cross-functionally with internal teams and external partners to resolve learner and client questions.
Identify learner escalation trends, surface feedback, and enhance internal processes to improve client satisfaction.
InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. The company partners with leading employers like Labcorp, Adidas, and SSM Health, driving social and business outcomes by providing access to education.
Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
Build deep relationships with customer stakeholders and map use cases before and during deployment.
Become the product expert, run demos, and feed field insights back to product and engineering.
Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.
Project manage customer enablement end to end, including workflow implementation and data ingestion.
Work onsite with property managers to guide them through the transition to AI-powered operations.
Deliver engaging training and build playbooks to scale future engagements.
Re-Leased is a cloud-based property management platform using smart automation and AI-driven insights to help property professionals thrive digitally. The company is a global team with values focused on people, finding a way, continuous improvement, and aiming high.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.
Lead complex, cross-functional HR initiatives from planning through execution.
Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements.
Build strong partnerships across HR functions and business stakeholders to drive progress on shared goals.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.
Drive post-sales transformation and build C-level relationships to deliver business outcomes.
Collaborate with Account Executives and internal teams to create integrated strategies and mitigate risks.
Guide the Customer Success team to meet KPIs like adoption, renewals, and customer satisfaction.
ServiceNow is a global market leader providing an AI-enhanced cloud platform that connects people, systems, and processes to over 8,100 customers, including 85% of the Fortune 500. They foster a culture of innovation and collaboration, focusing on making the world work better for everyone.
Design and deliver structured onboarding programs and content that quickly ramp new partners on Cresta’s product.
Work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs.
Track and report on partner readiness, certification attainment, and contribution to partner-sourced and partner-influenced pipeline.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from the Stanford AI Lab, Cresta has raised more than $270 million from leading investors and is led by AI experts.
Drive post-sales transformation by aligning ServiceNow capabilities to customer business outcomes and multi-year roadmaps.
Build deep trust with C-suite stakeholders across IT, Operations, HR, and Security as the primary customer executive relationship holder.
Identify and close adoption gaps, manage renewal risk, and uncover expansion opportunities through platform value realization.
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter and faster.
Build and deepen relationships with AI/ML users to drive adoption and uncover expansion opportunities across customer accounts.
Conduct discovery to understand goals, demonstrate product capabilities, and propose tailored solutions.
Run workshops, training sessions, and QBRs to ensure customers achieve measurable outcomes.
Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering teams to ship high-performing AI systems. The company is Series C with over $135M in funding and serves 150+ leading enterprises including Booking.com and Uber.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Lead AI enablement for business teams end-to-end: assess, conduct workshops, and track adoption KPIs.
Work with champions and stakeholders to drive change management and ensure sustained AI usage.
Deliver workshops personally and facilitate sessions with external trainers to produce concrete outcomes.
Neurons Lab is an AI consultancy that runs enterprise AI adoption programs for major clients. It is a fast-growing consultancy with a focus on enabling business teams to use AI effectively.
Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
Lead and develop a global team of support managers and team leads through growth and change.
Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.
The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.
Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.
Build and maintain strong relationships with executive stakeholders and serve as the primary strategic point of contact for assigned customer accounts.
Monitor customer health, identify risks, and manage escalations to ensure high retention and contract renewal rates.
Drive account profitability by monitoring financial health, addressing scope creep, and recommending service realignment.
Advizex, a Myriad360 company, delivers IT solutions across healthcare, education, government, manufacturing, and retail with over 50 years of innovation. As part of a growing portfolio, the company fosters a customer-first culture with expanded resources and reach.
Define and lead the multi-quarter strategy for Go-To-Market Operational Excellence, aligning operational initiatives with company-wide growth and revenue objectives.
Lead, mentor, and scale a high-performing operations team focused on identifying systemic inefficiencies and driving long-term structural improvements.
Partner closely with executive stakeholders across GTM, RevOps, Systems, Data, Product, and Finance to align operational priorities and execution.
Jobgether is an AI-powered job matching platform connecting top candidates with hiring companies globally. They operate as a fully remote, globally distributed organization with a focus on data-driven recruitment processes.