Develop deep expertise in the end-to-end learner experience and solve learner challenges quickly.
Collaborate cross-functionally to meet business objectives and coordinate with internal teams.
Analyze feedback to identify trends and act as a trusted thought partner for client stakeholders.

Skills We Value:

Client relationship management with exceptional ability to build trust and foster partnerships.
Strong investigative skills to diagnose complex issues and coordinate across stakeholders.
Demonstrated ability to improve operational efficiency and identify recurring trends.

Who You Are:

You have 2+ years in customer success or client services, with a customer-first mentality.
You are analytical, detail-oriented, and skilled at managing multiple priorities autonomously.
You have experience using generative AI tools and excellent independent judgment.

InStride

InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. The company partners with leading employers like Labcorp, Adidas, and SSM Health, driving social and business outcomes by providing access to education.

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