Customer Success Manager
Remote regions
USBenefits
Unlimited PTO
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Customer Outcomes & Value Delivery:
- Deliver quarterly outcome scorecards and develop success plans aligned to customer goals.
- Lead Quarterly Business Reviews focused on outcomes, insights, and opportunities.
Customer Health & Retention:
- Monitor health indicators and sentiment to proactively identify and mitigate risk.
- Execute retention playbooks and ensure on-time renewals through early value articulation.
Growth, Upsell & Expansion:
- Identify and pursue upsell opportunities within existing accounts, aligned to customer needs.
- Partner with Sales to support expansion and maintain a qualified pipeline.
Execution Discipline & Operating Rhythm:
- Maintain accurate customer records and health indicators in Salesforce and CS tools.
- Contribute feedback to improve frameworks, scorecards, and customer programs.
NuvemRx
NuvemRx helps community health providers simplify pharmacy operations with software, intelligence, and expert support. They are a fast-growing, VC/PE-backed company with a mission-driven culture emphasizing growth mindset and core values.