Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
Lead customer onboarding and platform implementations to reduce time-to-value.
Identify upsell opportunities and manage contract renewals to support growth.
We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.
Lead critical activities such as onboarding, escalations, training, risk mitigation, and renewals for a shared customer book.
Handle customer cases via a round-robin system, ensuring timely responses and high-quality outcomes.
Partner with cross-functional teams to provide holistic support and maintain accurate data in Salesforce.
Muck Rack is the leading SaaS platform for public relations and communications professionals. It is a founder-controlled, fully distributed company with a culture of resilience, transparency, ownership, and customer devotion.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Take ownership of each account by building strong relationships to ensure customer satisfaction.
Acquire deep knowledge of company products and value proposition to drive adoption.
Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.
AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
Own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth.
Build strong, multi-threaded relationships with key stakeholders and drive upsell, cross-sell, and expansion opportunities.
Lead renewal and commercial conversations including pricing, terms, and negotiation, while maintaining strong forecasting discipline.
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. Trusted by many recognized names in tech and SaaS, we are backed by a world-class team with hubs in New York, London, and Lisbon and are currently growing.
Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
Collaborate with internal teams to share client insights and support broader business objectives.
Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.
Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.
Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
Maintain account health records in HubSpot and assist with process improvements to streamline team operations.
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Develop and execute strategic account plans and quarterly business reviews to drive customer value and ROI.
Forecast renewals, identify risks, and maintain strong customer retention and growth rates in partnership with Account Executives.
Partner with global enterprise customers to ensure 6Sense adoption, generate positive ROI, and expand lifetime value.
6sense is a predictive intelligence platform that helps B2B marketing and sales teams accelerate growth through data-driven insights. The company fosters a people-first culture with values of teamwork, curiosity, and ownership, employing a diverse and collaborative workforce.
Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
Develop scalable processes and collaborate cross-functionally to improve customer outcomes.
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
Drive customer retention, renewals, and expansion opportunities.
Lead executive-level business reviews and success planning sessions.
The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.
Own retention and renewals for a portfolio of large enterprise accounts, driving customer adoption and value.
Build trusted relationships with executive stakeholders, aligning Brandwatch solutions with business goals.
Act as customer advocate, escalating product feedback and orchestrating cross-functional teams for seamless experience.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, the company fosters an inclusive culture that values diversity and innovation.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Develop and maintain long-term business relationships with clients by understanding their priorities and ensuring they get value from the software.
Onboard and train customers on new features, monitor utilization, and identify upsell and expansion opportunities.
Adapt quickly to changes, possess strong relationship building skills, and provide reports to management on client development.
Surglogs is an award-winning software solution that digitizes and streamlines regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to join their movement.