Customer Success Manager
Benefits
Unlimited PTO
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Key Responsibilities:
- Build strategic relationships with executives and drive usage of YourCause solutions.
- Monitor customer health, manage risks, and collaborate with renewals team.
- Identify expansion opportunities and foster customer loyalty.
Qualifications:
- 3-5 years of experience in CSR SaaS or social good sector.
- Proven success in relationship-building and customer service.
- Strong communication, presentation skills, and data-driven mindset.
Benefits:
- Medical, dental, and vision insurance with flexible remote work.
- 401(k) with employer match and generous parental leave.
- Wellness programs, tuition reimbursement, and pet insurance.
Blackbaud
Blackbaud is the world's leading cloud software company powering social good through purpose-driven technology and responsible AI. With over three decades of experience, the company is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom, fostering a diverse and inclusive culture.