Customer Success Manager

How You Will Make an Impact:

• Serve as account owner and provide leadership to customers and internal stakeholders.
• Identify and mitigate churn risk across your portfolio to ensure gross retention.
• Maintain and grow monthly recurring revenue by driving product adoption and expansion.

What You’ll Need to be Successful:

• Proven track record of exceeding sales and customer success goals.
• Highly organized with ability to manage multiple tasks and priorities.
• Strong analytical and problem-solving skills with a customer-centric mindset.

What SOCi Provides to You:

• Comprehensive benefits including health, dental, vision, and 401(k) with employer match.
• Flexible paid time off, quarterly wellness days, and paid holidays.
• Unique employee engagement programs and a flexible work environment.