Customer Success Manager, CX, AMER, Canada

Role Overview:

• Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model.
• Deliver value through digital touchpoints including webinars, email campaigns, and in-app messaging.
• Execute playbooks and workflows to support onboarding, adoption, and renewal readiness.

What You'll Bring:

• 1-3 years of experience in Customer Success, Account Management, or related SaaS roles.
• Strong communication skills and ability to engage customers in one-to-many formats.
• A data-driven mindset with experience interpreting usage data and customer signals.

Nice to Have:

• Experience in digital customer engagement programs and lifecycle automation.
• Familiarity with social listening or marketing analytics platforms.
• Basic understanding of data analytics or reporting tools.