Customer Success Manager

About the Role:

• The Customer Success Manager drives strategic customer success initiatives, fostering long-term relationships and maximizing satisfaction.
• Responsibilities include business reviews, issue resolution, and collaboration with cross-functional teams.

Key Responsibilities:

• Develop and execute account plans to ensure customer success and identify growth opportunities.
• Serve as the primary contact for escalated issues and perform quarterly business reviews.
• Conduct proactive meetings and use Hubspot to track interactions, reduce churn, and drive revenue.

Requirements:

• Proven success in customer success or account management with strategic account management skills.
• Strong analytical, communication, and problem-solving abilities, with experience advocating for customers at executive level.

Culture & Benefits:

• Certn is remote-first with a high-performance edge and a strict no-jerk policy.
• Benefits include 32 days PTO, company-paid benefits, work-from-home allowance, and professional development budget.