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Strategic Leadership:
- Define and execute the vision for customer success within the Strategic Segment.
- Ensure alignment with company-wide objectives and business priorities.
Team Development:
- Build, mentor, and inspire a high-performing, customer-focused team.
- Foster a culture of accountability, innovation, and engagement.
Customer Success Metrics:
- Maintain and improve NPS, CSAT, customer retention, and referenceability.
- Support upsell, cross-sell, and renewal efforts through data-driven insights.
- Manage account P&L and financial accountability for the segment.
NiCE
NiCE Ltd. provides software products for customer experiences, fighting financial crime, and ensuring public safety. The company serves 25,000+ global businesses including 85 of the Fortune 100, with over 8,500 employees across 30+ countries, and is known for innovation in AI and cloud.