Source Job

• Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
• Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
• Champions AI tools to streamline workflows and surface customer insights faster for strategic work.

Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.

• Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
• Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
• Act as an executive escalation point and strategic partner for high-value enterprise customers.

Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.

• Lead a team of Enterprise CSMs to drive retention, expansion, and NRR outcomes across the Enterprise segment.
• Own the post-sale success motion including executive business reviews, success planning, and forecasting.
• Partner cross-functionally with Sales, RevOps, and Product to scale customer success operations.

1Password provides enterprise password management and unified access management to secure identities and devices. With over 180,000 business customers and $400M ARR, the company fosters a human-centric, collaborative culture focused on innovation and digital safety.

• Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
• Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
• Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.

Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.

• Own a portfolio of 8-10 strategic enterprise customers, driving customer outcomes and executive engagement.
• Build and govern multi-year success plans, translating product capabilities into quantified business impact.
• Ensure renewal predictability with no late-stage surprises, proactively identifying and mitigating risk.

Veza is a pioneer in identity security, providing an Access Graph platform to map identity ecosystems. Founded in 2020 and now part of ServiceNow, it offers the scale of an enterprise platform with the mission-driven focus of a security innovator.

• Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
• Build executive relationships and drive strategic account success plans.
• Collaborate with internal teams to mitigate risks and secure renewals and expansion.

Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.

• Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
• Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
• Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.

Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.

• Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
• Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
• Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.

• Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
• Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
• Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.

Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and value realization.
• Drive product utilization, deliver training, and conduct strategic reviews to demonstrate ROI while owning renewals by monitoring health metrics and mitigating risks.
• Identify upsell and cross-sell opportunities, multi-thread relationships, and partner with Account Managers to expand accounts.

Teramind is a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset. Since 2014, we have been a fully remote company with global teams, fostering flexibility and diversity.

• Own the success, retention, and growth of a portfolio of enterprise customers with complex organizational structures.
• Build trusted relationships with executive sponsors and serve as a strategic advisor throughout the customer lifecycle.
• Leverage AI-powered platforms to monitor customer health, predict churn, and uncover expansion opportunities.

OfficeSpace Software provides the leading AI operating system for the built world, helping teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, they hire based on merit and have world-class teams in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.

• Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
• Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
• Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.

They provide cybersecurity and data security solutions to enterprise and federal customers. They are a high-growth startup with a culture of humility, collaboration, and accountability.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
• Manage account health, retention, and churn risk while collaborating with sales and technical teams.
• Develop customer success plans and establish key relationships to achieve measurable business outcomes.

Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.

• Lead and develop Customer Success, Implementation, and Operations teams to drive customer adoption and retention.
• Oversee implementation experience and use data to identify trends and improve customer outcomes.
• Partner cross-functionally to represent the customer perspective and build a high-performance culture.

Cardata provides automated software and services for vehicle reimbursement programs. They are a small, driven team focused on growth and impact.

• Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
• Partner with engineering stakeholders to align product usage with business outcomes and ROI.
• Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.

CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.

• Oversee a portfolio of top-tier enterprise accounts, developing success plans aligned with customer objectives.
• Serve as the first point of contact for customers and internally coordinate all customer initiatives.
• Use AI-assisted tools to streamline account documentation and drive product evolution based on customer feedback.

Candidly is an AI-driven student debt and savings optimization platform that partners with top employers and financial institutions. Founded in 2016, it is a high-growth Series B startup with a fully remote team of 70, funded by leading venture investors.

• Serve as primary post-sales point of contact for industrial clients, driving adoption and satisfaction.
• Develop deep understanding of Dragos’ OT cybersecurity offerings to align solutions with customer goals.
• Own customer success plans, conduct business reviews, and collaborate with sales and engineering teams.

Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
• Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
• Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.

Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.