Source Job

• Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.

Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.

• Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
• Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
• Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.

Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.

• Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
• Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
• Operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.

1Password offers enterprise password management and Unified Access Management solutions to ensure secure digital identities and productivity. With over $400M ARR and recognition on the Forbes Cloud 100, they foster a human-centric, collaborative culture.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
• Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
• Act as an executive escalation point and strategic partner for high-value enterprise customers.

Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.

• Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
• Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
• Champions AI tools to streamline workflows and surface customer insights faster for strategic work.

Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.

• Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
• Oversee onboarding, adoption, and retention initiatives for startup customers.
• Partner with cross-functional teams to enhance customer experiences and improve processes.

A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.

• Act as a trusted advisor to enterprise customers, driving product adoption and measurable ROI through executive engagement and success planning.
• Collaborate with Sales and Customer Engineering to manage renewals, identify expansion opportunities, and mitigate risks proactively.
• Leverage usage data and customer insights to inform strategy, build advocacy, and contribute to internal CS maturity.

CoLab provides the world's first Design Engagement System, helping engineering teams accelerate product development through better design collaboration. The company is a high-growth startup serving Fortune 1000 accounts across industries like automotive and aerospace, and values ownership, urgency, and cross-functional alignment.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• You will drive revenue retention, customer expansion, and long-term account growth within Keeper's enterprise customer base.
• You will lead a high-performing enterprise account management organization with a focus on renewals, upsell, and cross-sell.
• This is a remote position with a hybrid option for candidates in national locations, requiring travel up to 50%.

Keeper Security is a cybersecurity software company that protects organizations and millions of people globally with zero-knowledge and zero-trust security. It is one of the fastest-growing cybersecurity companies, recognized in the Gartner Magic Quadrant for PAM, with a culture of innovation and security.

• Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
• Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
• Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.

• Act as a strategic partner for enterprise customers, maximizing the value of an AI-powered revenue platform.
• Manage complex customer relationships, drive adoption, and deliver measurable business outcomes across large-scale accounts.
• Collaborate with Sales, Product, Marketing, and Operations to influence customer growth and long-term retention.

• Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
• Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
• Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.

Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.

• Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
• Own the Customer Success operating system including service model design, tooling, and performance management.
• Drive adoption, retention, expansion, and long-term customer value across all products and regions.

INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.

• Lead a team of Customer Success Engineers to drive measurable customer outcomes for Veeam Data Platform.
• Build scalable customer success engineering practices across onboarding, adoption, and renewal readiness.
• Act as a senior advisor and escalation point for strategic enterprise customers, ensuring resilience and value realization.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.

• Act as a trusted partner for enterprise customers, guiding them from onboarding through adoption and expansion.
• Manage lifecycle and renewals by building account strategies to drive adoption, retention, and growth.
• Serve as the voice of the customer, influencing product roadmap and proactively addressing risks.

Lumos provides the first Autonomous Identity Platform that manages access risk for companies like GitHub and MongoDB. With about 130 employees and over $65M in funding, the company has a strong culture recognized by Forbes as a top startup employer.

• Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
• Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
• Own the customer lifecycle from onboarding to adoption, renewals, and growth.

Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.

• Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
• Partner with engineering stakeholders to align product usage with business outcomes and ROI.
• Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.

CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.

• Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
• Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
• Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.

Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.