Enterprise Customer Success Manager
Benefits
Unlimited PTO
16w maternity
16w paternity
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Role:
- Own the end-to-end success of our largest strategic customers, from onboarding to renewal.
- Collaborate with Sales and Engineering to ensure seamless handoffs and product adoption.
- Deliver quarterly business reviews that tie Lumos impact to customer business goals.
Requirements:
- 7+ years in Customer Success or related customer-facing role.
- 3+ years managing enterprise-level customer relationships.
- Proven track record of exceeding GRR and NRR targets.
Why Lumos:
- Join a rocketship that grew from 20 to ~130 employees since 2022.
- Backed by top investors like a16z and Scale with over $65M raised.
- Named a Strong Performer in Gartner Voice of the Customer for IGA with 4.7/5 rating.
Lumos
Lumos provides the first Autonomous Identity Platform that manages access risk for companies like GitHub and MongoDB. With about 130 employees and over $65M in funding, the company has a strong culture recognized by Forbes as a top startup employer.