Senior Manager, Specialist Enterprise Customer Success
Benefits
Unlimited PTO
16w maternity
8w paternity
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About the Role:
- Lead a team of Customer Success Engineers to drive measurable customer outcomes for Veeam Data Platform.
- Balance strategic planning with hands-on execution leadership to ensure customers realize value.
What You'll Do:
- Coach and develop a team to deliver consistent, high-quality customer outcomes.
- Establish standards for success plans, health checks, quarterly business reviews, and executive communication.
What You'll Bring:
- Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, or related fields.
- Three or more years of people leadership experience managing technical professionals.
- Strong understanding of Veeam solutions or comparable data protection and cyber resilience technologies.
What You'll Get:
- Unlimited PTO, 12 paid holidays, and 24 paid volunteer hours annually.
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
- Comprehensive medical, dental, and vision coverage, plus 401(k) with matching.
Veeam
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide.