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About the Role:
- As Lead Customer Success Manager for North America, you will serve as a trusted advisor to industrial clients.
- You'll drive adoption, ensure satisfaction, and align solutions with operational and security goals.
- You'll work with sales, technical account managers, and solution architects to prove value.
Responsibilities:
- Serve as primary post-sales point of contact for customers in the NA region.
- Develop deep understanding of Dragos Platform, WorldView, and Professional Services.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
Qualifications:
- 5+ years in Customer Success, Account Management, or similar in cybersecurity or enterprise SaaS.
- Excellent communication, presentation, and relationship-building skills.
- Comfortable working independently in a remote-first environment.
Dragos
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.