Customer Success Manager

What You'll Do:

• Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
• Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
• Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.

What We're Looking For:

• 5-10+ years of experience in Customer Success, Account Management, or Enterprise SaaS.
• Experience supporting Enterprise clients and/or federal government customers, including DoD preferred.
• Proven success driving customer adoption, retention, expansion, and renewal outcomes.

What Success Looks Like:

• Customers achieve measurable value and remain engaged advocates of our platform.
• Renewals are proactively managed and completed successfully.

Work Environment:

• This is a remote position with occasional travel to customer sites, conferences, and team meetings as needed.