Align with customer stakeholders across enterprise, highly regulated, and public sector accounts to ensure value delivery along the customer journey.
Orchestrate onboarding experiences in conjunction with a Customer Success Engineer to meet timelines and user skill needs.
Review account dashboards, metrics, and usage to determine health and identify issues, providing thought leadership for solutions.

Requirements:

8+ years of experience in technical account management, customer success, or post-sales at a technology company.
5+ years of experience working with public sector, federal, or highly regulated industries preferred.
Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT) and ability to translate technical needs to internal teams.

What We Offer:

Target annual earnings of $150-170K (salary + commission) in a remote role based in EST.
Opportunity to work with a diverse set of customers and help shape the future of the product.
A culture that values simplicity, speed, and soundness, with a focus on growth and integrity.

Tines

Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.

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