Senior Customer Success Manager (Government)

Propelus

Remote regions

Global

Benefits

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Strategic Relationship Management:

  • Serve as the primary owner for a portfolio of government regulatory boards and state agencies.
  • Build trusted relationships with Executive Directors and state officials to ensure long-term stability.
  • Take end-to-end ownership of the customer lifecycle.

Mission-Aligned Strategy:

  • Develop success plans that align our technology with specific agency mandates.
  • Address Department of Health regulations and public-sector risk management priorities.
  • Drive measurable compliance outcomes and sustained value realization.

Regulatory Enablement and Monitoring:

  • Lead customized training programs for staff within regulators and associations.
  • Take end-to-end ownership of monitoring engagement metrics.
  • Translate data into 'State of the Agency' insights for long-term retention.

Propelus

Propelus simplifies workforce compliance management across healthcare, empowering millions of professionals and regulators with innovative technology and strategic partnerships. As a trusted leader for over 20 years, they have focused on bringing more good into the lives of those serving healthcare, with a culture of flexibility and professional development.

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