SLED Customer Success Manager, Public Sector
Remote regions
USBenefits
Unlimited PTO
16w maternity
16w paternity
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Customer Success:
- Manage high-touch SLED accounts serving as primary client advocate and success owner.
- Drive cross-functional coordination across Product, Engineering, Security, and Legal teams.
- Proactively identify churn risks and expansion opportunities using data insights and customer health metrics.
Qualifications:
- 8+ years of customer success experience with public sector roles.
- Proven success managing high-value SLED accounts leading to renewals and growth.
- Deep understanding of GovRAMP, NIST, CJIS, and other compliance frameworks.
Compensation and Benefits:
- Industry-competitive salary and equity.
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only premiums covered.
- 16 weeks paid Parental Leave, flexible PTO, 11 company-paid holidays, and matching 401(k).
Vanta
Vanta helps businesses earn and prove trust through an AI-powered platform that automates security monitoring and compliance. The company has a kind, talented team and thousands of customers, fostering a culture of curiosity and collaboration.