Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
Manage account health, retention, and churn risk while collaborating with sales and technical teams.
Develop customer success plans and establish key relationships to achieve measurable business outcomes.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Manage high-touch SLED accounts as primary client advocate and success owner.
Drive cross-functional coordination across Product, Engineering, Security, and Legal teams.
Partner with Public Sector Account Managers to execute multi-year account plans.
Vanta helps businesses earn and prove trust through an AI-powered platform that automates security monitoring and compliance. The company has a kind, talented team and thousands of customers, fostering a culture of curiosity and collaboration.
Act as the primary partner for government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials.
Develop success plans that align technology with agency mandates and public-sector risk management priorities.
Lead customized training programs to empower staff for audit readiness and governance excellence.
Propelus simplifies workforce compliance management across healthcare, empowering millions of professionals and regulators with innovative technology and strategic partnerships. As a trusted leader for over 20 years, they have focused on bringing more good into the lives of those serving healthcare, with a culture of flexibility and professional development.
Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.
Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.
Drive strategic growth across top-tier Federal Systems Integrators to embed PagerDuty's Operations Cloud into large-scale federal program bids.
Build and maintain trusted senior relationships through regular in-person engagement and consultative selling.
Execute complex, multi-product sales motions, maintain accurate forecasts in Salesforce, and collaborate with internal teams for customer satisfaction.
PagerDuty is a leader in Digital Operations Management, helping organizations deliver perfect digital experiences by identifying issues in real time. Trusted by over 13,000 organizations including 60 of the Fortune 100, it has been recognized as a Great Place to Work and supports a culture of belonging.
Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.
Partner with U.S. government and public sector customers to translate pre-sales command plans into actionable objectives and guide DevSecOps adoption.
Own a portfolio of accounts, driving adoption, retention, expansion, and satisfaction while coordinating with Support, Product Management, Sales, and Engineering.
Stay current on GitLab product releases and apply project management skills to deliver customer success initiatives across multiple stakeholders.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values, continuous knowledge exchange, and AI integration.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.
Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.
Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.
UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.
Drive growth and market share in targeted public safety agencies, prioritizing customer satisfaction.
Build and deepen client relationships to boost revenue, while formulating robust account strategies.
Navigate complex procurement processes with creative thinking, ensuring stellar service delivery.
Axon is on a mission to Protect Life, providing an ecosystem of devices and cloud software for public safety and justice. The company has a fast-paced, challenging culture focused on driving real change and constant growth.
Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
Build executive relationships and drive strategic account success plans.
Collaborate with internal teams to mitigate risks and secure renewals and expansion.
Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.
Manage and expand an active customer portfolio in cybersecurity, focusing on retention and revenue growth.
Identify upselling and cross-selling opportunities for cybersecurity, cloud, and data governance solutions.
Conduct consultative business reviews and build relationships with executive stakeholders.
The company specializes in cybersecurity, cloud, and data governance solutions. It offers a remote work environment and focuses on building long-term customer partnerships.
Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.
Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.
Drive growth for advanced cybersecurity solutions across public sector and enterprise markets in the Eastern US.
Lead a high-performing sales organization, combining strategic vision with hands-on coaching to accelerate revenue.
Expand existing relationships and develop new opportunities within complex, high-value accounts.
The company provides advanced cybersecurity solutions for public sector and enterprise markets. It is a fast-paced, AI-driven technology environment with a supportive and inclusive culture focused on collaboration and innovation.
Manage a portfolio of strategic clients to ensure they achieve measurable business outcomes through cloud-based solutions.
Serve as the primary point of contact and trusted advisor, driving adoption, satisfaction, retention, and account growth.
Collaborate across technical, delivery, and business teams to solve challenges and create long-term value.
This position is listed on behalf of a partner company that specializes in cloud-based solutions and managed services. They are a growing organization fostering innovation, ownership, and customer impact within a collaborative environment.
Build scalable processes for customer on-boarding and post-sales success.
Track and manage implementation projects with enterprise customers for successful delivery.
Develop healthy customer relationships through proactive support and cadence-based follow-ups, driving renewals and expansions.
Skydio is the leading US drone company and world leader in autonomous flight, combining deep expertise in AI and hardware/software development. The team is rapidly growing, mission-driven, and focused on empowering diverse drone users from utility inspectors to first responders.
Own the end-to-end post-sales lifecycle for a portfolio of Enterprise or Commercial customers as the primary trusted advisor.
Drive customer onboarding, adoption, and health while proactively identifying risks and expansion opportunities.
Partner with internal teams and customers to optimize platform usage, resolve escalations, and influence product roadmap.
JumpCloud is the AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company has teams in over 15 countries and fosters a remote-first, fast-paced culture focused on innovation and human connection.
Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
Partner with engineering stakeholders to align product usage with business outcomes and ROI.
Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.
CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.
Build awareness and drive demand for Tines solutions by helping Enterprise users derive value from the automation platform.
Manage multiple customer opportunities through the sales cycle and close complex transactions.
Partner closely with Solutions Engineering, Marketing, and Channel teams to ensure world-class customer experiences.
Tines is an intelligent workflow platform that applies AI, automation, and integration to drive real business results. They are a fast-growing scale-up with a culture centered on Simplicity, Speed, and Soundness.