Drive strategic success planning and engagement across enterprise, highly regulated, and public sector accounts, from onboarding through renewal.
Partner with Customer Success Engineers to orchestrate a first-class onboarding experience and ensure customer use cases are delivered on time.
Proactively identify risks, develop mitigation plans, and collaborate with Sales to deliver Executive Business Reviews and QBRs.
Tines powers some of the world's most important workflows with an intelligent workflow platform that applies AI, automation, and integration. Founded in 2018, the company is growing rapidly and serves diverse customers from startups to public companies, fostering a culture of simplicity, speed, and soundness.
Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.
Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.
Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.
Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.
Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
Manage account health, retention, and churn risk while collaborating with sales and technical teams.
Develop customer success plans and establish key relationships to achieve measurable business outcomes.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.
Manage high-touch SLED accounts as primary client advocate and success owner.
Drive cross-functional coordination across Product, Engineering, Security, and Legal teams.
Partner with Public Sector Account Managers to execute multi-year account plans.
Vanta helps businesses earn and prove trust through an AI-powered platform that automates security monitoring and compliance. The company has a kind, talented team and thousands of customers, fostering a culture of curiosity and collaboration.
Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.
Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
Drive customer adoption through strategic business reviews, success planning, and proactive engagement.
Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.
INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.
Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.
Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.
Perform quarterly account reviews and deploy CivilGrid to new accounts, including on-site training.
Respond to customer questions, develop dashboards, and monitor customer health.
Drive product usage, account expansion, and build relationships with stakeholders.
CivilGrid is a civil design platform that provides a single source of truth for underground infrastructure data, serving utilities, engineers, and municipalities. It is a venture-backed Series A startup with a small, fast-moving team, founded by industry insiders with over a decade of experience in utilities and civil engineering.
Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
Build executive relationships and drive strategic account success plans.
Collaborate with internal teams to mitigate risks and secure renewals and expansion.
Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.
Partner with top customers to drive safety, efficiency, and sustainability using IoT solutions.
Orchestrate executive reviews and workshops to align goals and optimize operations.
Collaborate cross-functionally with Sales, Support, and Product teams to deliver customer success.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, Samsara fosters a culture of innovation and collaboration, supporting a globally distributed team with a focus on long-term impact.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
Build deep relationships with customer stakeholders and map use cases before and during deployment.
Become the product expert, run demos, and feed field insights back to product and engineering.
Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.
Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.
UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Take ownership of assigned customer relationships and expand Axway’s footprint by maximizing upsell opportunities and minimizing churn.
Establish and monitor KPIs like net revenue retention, deliver periodic reports, and maintain comprehensive customer success plans.
Collaborate with internal teams and host customer business reviews to drive adoption and innovation.
Axway is a pioneer in enterprise integration, empowering organizations to achieve digital transformation with secure, mission-critical software. With 25 years of experience, a presence in 100 countries, 11,000+ customers, and over 1,400 professionals globally, they foster a culturally rich, globally connected community.
Lead critical activities such as onboarding, escalations, training, risk mitigation, and renewals for a shared customer book.
Handle customer cases via a round-robin system, ensuring timely responses and high-quality outcomes.
Partner with cross-functional teams to provide holistic support and maintain accurate data in Salesforce.
Muck Rack is the leading SaaS platform for public relations and communications professionals. It is a founder-controlled, fully distributed company with a culture of resilience, transparency, ownership, and customer devotion.
Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.
Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.