Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal.
Focus on risk mitigation through early intervention, developing Save Plans to protect ARR and reduce churn.
Deliver business reviews, act as an internal advocate for customer feedback, and mentor team members.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has nearly 4,000 employees and fosters an employee-centric culture with a focus on inclusion, wellbeing, and community impact.
Manage a portfolio of customer accounts ensuring satisfaction, retention, and growth through value realization and strategic success plans.
Drive adoption of platform features, identify upsell opportunities, and serve as a trusted advisor to executive stakeholders.
Collaborate with internal teams to mitigate risks, address customer needs, and deliver scalable solutions.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, fostering a culture of innovation and security.
Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.
Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.
Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.
Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.
Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and value realization.
Drive product utilization, deliver training, and conduct strategic reviews to demonstrate ROI while owning renewals by monitoring health metrics and mitigating risks.
Identify upsell and cross-sell opportunities, multi-thread relationships, and partner with Account Managers to expand accounts.
Teramind is a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset. Since 2014, we have been a fully remote company with global teams, fostering flexibility and diversity.
Act as a technical expert handling complex customer challenges and leading strategic conversations.
Analyze customer data to identify trends and risks, and act as the voice of the customer internally.
Develop success plans and collaborate with cross-functional teams to drive business value.
Ping Identity provides an intelligent cloud identity platform for secure digital experiences. The company serves over half of the Fortune 100 and has a global workforce with a culture that champions individuality and digital freedom.
Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.
Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.
Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
Lead customer onboarding and platform implementations to reduce time-to-value.
Identify upsell opportunities and manage contract renewals to support growth.
We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.
Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
Champions AI tools to streamline workflows and surface customer insights faster for strategic work.
Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
Build executive relationships and drive strategic account success plans.
Collaborate with internal teams to mitigate risks and secure renewals and expansion.
Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Drive post-sales transformation and build C-level relationships to deliver business outcomes.
Collaborate with Account Executives and internal teams to create integrated strategies and mitigate risks.
Guide the Customer Success team to meet KPIs like adoption, renewals, and customer satisfaction.
ServiceNow is a global market leader providing an AI-enhanced cloud platform that connects people, systems, and processes to over 8,100 customers, including 85% of the Fortune 500. They foster a culture of innovation and collaboration, focusing on making the world work better for everyone.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.
Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.
Act as the voice of the customer, building trusted relationships and driving account growth through proactive service delivery.
Manage complex client relationships, de-escalate sensitive situations, and communicate resource needs and escalations.
Support planning and roadmap activities, document business objectives, and promote Quisitive solutions to grow revenue.
Quisitive is a global Microsoft partner specializing in cloud transformation, data strategy, cybersecurity, and agentic AI. With significant growth since 2016, the team has expanded across the US, Canada, and India, operating with a culture that values craftsmanship, open collaboration, and technical expertise.
Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
Partner with engineering stakeholders to align product usage with business outcomes and ROI.
Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.
CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.
Build and maintain strong relationships with partners to accelerate business value and ROI from ConnectWise investments.
Monitor partner usage data, health indicators, and growth opportunities to develop strategies for success.
Conduct Quarterly Business Reviews (QBRs) and collaborate with cross-functional teams to ensure adoption and successful renewals.
ConnectWise is a community-driven software company that helps technology solution providers manage their businesses and deliver customer experiences. With over 3,000 colleagues in North America, EMEA, and APAC, the company serves over 45,000 partners and fosters an inclusive, positive culture.
Lead the onboarding process for new customers and conduct product training sessions.
Provide technical support and issue resolution, collaborating with engineering on complex problems.
Develop customer success plans, monitor health metrics, and drive retention and growth.
EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.
Drive tangible value and ROI for Sitetracker customers, directly contributing to their retention and growth.
Own strategic relationships with enterprise customers, developing comprehensive success plans that articulate business value.
Proactively assess customer health, diagnose issues, and collaborate cross-functionally to prevent churn and enhance experience.
Sitetracker provides software solutions for managing infrastructure projects, helping customers track and optimize their deployments. The company fosters a high-performing, dynamic culture with a focus on customer success and growth.