Customer Success Manager

The Opportunity:

• Join a high-performing Customer Success organization where you will immediately drive tangible value and demonstrate ROI for Sitetracker customers.
• Experience constant growth challenges and opportunities in a dynamic environment, shaping the future of success.

What You'll Do:

• Be instrumental in ensuring customers realize immediate value from Sitetracker solutions through expert practices.
• Own strategic relationships with enterprise customers, focusing on creation and execution of comprehensive success plans.
• Proactively assess customer issues, diagnose challenges, and develop mitigation plans to prevent churn.

The Skills You'll Have:

• Use evaluation and judgment to select the right course of action for complex customer scenarios.
• Manage a portfolio of 10-15 customers with high-touch engagement models.
• Demonstrate business value realization and technical aptitude to drive customer retention and expansion.