Senior Customer Success Manager

Your Role Responsibilities:

• Drive retention and growth by acting as a trusted point of contact throughout the full customer lifecycle — from contract signature through renewal and expansion.
• Focus on risk mitigation through early intervention, developing and executing comprehensive Save Plans in partnership with account and leadership teams.
• Deliver business reviews in collaboration with cross-functional departments, acting as an internal advocate for customers' product feature priorities.

Role Essentials:

• Bachelor's degree or equivalent experience, with a minimum of 2 years of experience as a Customer Success Manager.
• Strong oral and written communication skills with a professional demeanor and ability to interact across all levels.
• Strong organizational, multi-tasking, and time management skills with the ability to manage multiple customer engagements.

About Hyland:

• Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence.
• Trusted by thousands of organizations worldwide, including many Fortune 100 companies.
• Hyland has nearly 4,000 employees and fosters an employee-centric culture with a focus on inclusion and community impact.