Source Job

• Act as a trusted advisor to ensure customer happiness, platform adoption, and ROI.
• Build executive relationships and drive strategic account success plans.
• Collaborate with internal teams to mitigate risks and secure renewals and expansion.

Abnormal Security protects critical organizations from AI-powered cybercrime using a behavioral AI platform. Over 4,500 enterprises trust the platform, which fosters a collaborative and security-focused culture.

• Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.

Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.

• Serve as primary trusted advisor for 5-10 strategic customers with 10,000+ employees
• Lead enterprise-scale implementations and optimizations of Vanta's Trust Management Platform
• Build deep executive relationships with CISOs, CIOs, and other C-level stakeholders

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with prior security experience, working to serve enterprises at scale.

• Manage high-touch SLED accounts as primary client advocate and success owner.
• Drive cross-functional coordination across Product, Engineering, Security, and Legal teams.
• Partner with Public Sector Account Managers to execute multi-year account plans.

Vanta helps businesses earn and prove trust through an AI-powered platform that automates security monitoring and compliance. The company has a kind, talented team and thousands of customers, fostering a culture of curiosity and collaboration.

• Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
• Manage account health, retention, and churn risk while collaborating with sales and technical teams.
• Develop customer success plans and establish key relationships to achieve measurable business outcomes.

Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and value realization.
• Drive product utilization, deliver training, and conduct strategic reviews to demonstrate ROI while owning renewals by monitoring health metrics and mitigating risks.
• Identify upsell and cross-sell opportunities, multi-thread relationships, and partner with Account Managers to expand accounts.

Teramind is a global leader in user behavior analytics, insider risk management, and workforce intelligence, empowering businesses to transform data into a strategic asset. Since 2014, we have been a fully remote company with global teams, fostering flexibility and diversity.

• Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
• Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
• Champions AI tools to streamline workflows and surface customer insights faster for strategic work.

Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.

• Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
• Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
• Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.

Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.

• Manage a portfolio of SMB customers, driving product adoption, customer satisfaction, and revenue retention.
• Act as a trusted partner to customer stakeholders, proactively supporting activation, mitigating risk, and identifying growth opportunities.
• Operate with discipline, maintaining accurate customer records and forecasting inputs in Salesforce and Gainsight.

1Password offers enterprise password management and Unified Access Management solutions to ensure secure digital identities and productivity. With over $400M ARR and recognition on the Forbes Cloud 100, they foster a human-centric, collaborative culture.

• Onboard and manage UpGuard customers, providing success plans, training sessions, and regular check-in calls to ensure they meet their goals.
• Monitor customer health and proactively intervene with education to help customers achieve the expected value from UpGuard.
• Advocate for customers by providing updates to internal teams on customer perspectives, risks, and expansion opportunities.

UpGuard is a cyber risk management company that provides a Cyber Risk Posture Management (CRPM) platform integrating security ratings, threat intel, and agentic AI to help organizations manage cyber risk. They are a rapidly growing global company with a US$75M Series C funding and a strong culture, certified as a Great Place to Work in multiple countries.

• Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
• Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
• Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.

Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.

• Lead a team of Enterprise CSMs to drive retention, expansion, and NRR outcomes across the Enterprise segment.
• Own the post-sale success motion including executive business reviews, success planning, and forecasting.
• Partner cross-functionally with Sales, RevOps, and Product to scale customer success operations.

1Password provides enterprise password management and unified access management to secure identities and devices. With over 180,000 business customers and $400M ARR, the company fosters a human-centric, collaborative culture focused on innovation and digital safety.

• Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
• Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
• Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.

Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.

• Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
• Partner with engineering stakeholders to align product usage with business outcomes and ROI.
• Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.

CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.

• Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
• Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
• Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.

Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.

• Own a portfolio of 12-15 complex B2B accounts ($100K-$300K ARR) and lead executive onboarding to align stakeholders on goals.
• Build deep relationships with executive sponsors, drive product adoption, and progress expansion opportunities with Account Executives.
• Use customer data for high-impact QBRs and act as a trusted advisor to deliver measurable business value.

Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz that empowers Credit Unions to become FinTech lenders. With a team of 10+ in Customer Success, the culture is high-trust, high-accountability, and values progress over perfection.

• Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
• Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
• Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.

Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.

• Act as primary customer contact, maximizing ROI in Sardine through day-to-day and strategic support.
• Build thorough understanding of product, technology, and strategy to message succinctly to clients.
• Translate complex product and technology problems into simple, actionable solutions and manage internal and external solution processes.

Sardine is the leading agentic risk platform for fighting financial crime, unifying data across risk teams to stop fraud and automate AML operations. The company is remote-first with hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo, and values performance over hours worked.

• Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
• Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
• Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.

Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

We are the trusted source for open source, delivering hardened and secure builds. We are venture-backed and serve Fortune 500 enterprises and global industry leaders.