Customer Success Manager, Enterprise

What you'll do:

• Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.

What we're looking for:

• 3+ years experience in enterprise, customer facing roles collaborating with both technical and business teams.
• Relevant domain knowledge of Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, or regulatory compliance.
• Entrepreneurial mindset with full ownership of customer portfolio and high autonomy.

About Us:

• We are customer obsessed, focusing on delivering solutions that create value.
• We have a bias for intentional action, prioritizing, planning, and failing fast.
• We don't take ourselves too seriously, but we do serious work, trusting each other and assuming good intentions.

Benefits:

• Flexible & Remote-First Culture with monthly stipend for coworking, phone, and internet.
• 100% Covered Health Insurance for you and your dependents, including vision and dental.
• 18 Weeks Paid Parental Leave for birthing parents and 12 weeks for non-birthing parents.