Customer Success Executive

Job Responsibilities:

• Act as a point of contact for major incidents, managing expectations and communications through resolution.
• Analyze customer data to identify technical trends and risks, and advocate for customer needs internally.
• Develop and deliver success plans that identify technical stakeholders, milestones, and risks for key customers.

Qualifications:

• Minimum 10 years of related experience in Customer Success or Experience.
• Strong technical aptitude in cloud services and identity management.
• Exceptional communication and presentation skills, with ability to translate technical concepts to business terms.

Life at Ping:

• Flexible, collaborative work environment that empowers you to do your best work.
• Employee Resource Groups and regular company and team bonding events.
• Competitive benefits and perks, including global volunteering and community initiatives.