Senior Technical Customer Success Manager, North America - India

About the Role:

• As a Technical Customer Success Manager, you will own the success of a portfolio of Enterprise or Commercial customers.
• You will serve as the primary post-sales point of contact and trusted advisor, driving technical adoption and retention.
• This role blends strategic relationship management with deep technical expertise across identity, access, and device management.

What You’ll Be Doing:

• Develop and maintain tailored Success Plans aligned to customer business objectives and technical priorities.
• Proactively monitor customer health, identify risks, and partner with internal teams to ensure timely resolution.
• Conduct regular business reviews and executive check-ins to demonstrate value and align on future goals.

We’re Looking For:

• 5+ years of customer-facing experience in SaaS, Customer Success, or Technical Account Management.
• Deep technical expertise in at least three areas such as IAM, MDM, REST APIs, or security frameworks.
• Proven ability to manage strategic customer relationships and translate technical concepts into business outcomes.