Enterprise Tech Supp Advisor

Overview:

• OneLogin by One Identity is a leader in Identity and Access Management, helping organizations securely access applications.
• The IAM Support Engineer builds foundations in identity, access management, and cloud/SaaS integrations.
• You will handle standard support cases, document findings, and escalate when appropriate.

Responsibilities:

• Provide clear, timely support for OneLogin service questions and technical issues.
• Perform initial troubleshooting, gather logs, and document findings before escalation.
• Own assigned cases, keep customers informed, and collaborate with senior engineers.

Qualifications:

• IAM fundamentals: SSO, MFA, SAML, OAuth2, OIDC, SCIM.
• Hands-on exposure to OneLogin, Okta, or Azure AD common SaaS integrations.
• Strong troubleshooting and customer-facing communication skills.

Why Join One Identity:

• Collaborate with talented professionals passionate about technology.
• Gain exposure to enterprise-grade sales and complex deal cycles.
• Enjoy real ownership and clear pathways for career growth.