Provide clear, timely, and customer-friendly support for OneLogin service questions and technical issues.
Perform initial troubleshooting, gather logs, and document findings before escalating when needed.
Take ownership of assigned cases, keep customers informed, and collaborate with senior engineers to resolve complex issues.
One Identity provides identity and access management solutions to secure and manage information infrastructure. The company has a global team and emphasizes a culture of innovation, teamwork, and wellbeing.
Own the most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Act as the technical advisor for strategic accounts, ensuring long-term success and driving expansion opportunities.
Mentor team members, shape scalable processes, and represent the customer voice internally with Product and Marketing.
1Password builds the foundation for a safe, productive digital future, innovating enterprise password management and Unified Access Management. With over $400M in ARR and over 180,000 businesses as customers, they prioritize collaboration, transparency, and a human-centric approach in cybersecurity.
Act as a technical expert handling complex customer challenges and leading strategic conversations.
Analyze customer data to identify trends and risks, and act as the voice of the customer internally.
Develop success plans and collaborate with cross-functional teams to drive business value.
Ping Identity provides an intelligent cloud identity platform for secure digital experiences. The company serves over half of the Fortune 100 and has a global workforce with a culture that champions individuality and digital freedom.
Drive customer adoption and expansion of the Tines platform across technical teams.
Partner with Sales, Support, and Product to ensure customer success and renewals.
Identify automation opportunities and foster champions within customer organizations.
Tines is an intelligent workflow platform that applies AI and automation to drive real business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves customers from startups to public companies and values Simplicity, Speed, and Soundness.
Provide end-to-end technical assistance and consultative support to enterprise customers across multiple channels.
Diagnose and resolve technical issues related to billing, account management, software installation, and product functionality.
Collaborate with cross-functional teams to improve service delivery and drive customer retention.
This role is with a partner company that provides high-impact technical support and customer guidance within a global, technology-driven environment. The team is collaborative and focused on employee growth and impact.
Serve as a trusted advisor to industrial clients, driving adoption and satisfaction.
Manage account health, retention, and churn risk while collaborating with sales and technical teams.
Develop customer success plans and establish key relationships to achieve measurable business outcomes.
Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems that deliver water, power, and hospital services. They are a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Drive the entire partner lifecycle for OEM and key technology partners, including strategic relationship management and joint demand-generation campaigns.
Lead end-to-end partner onboarding, technical integration, and operational readiness to ensure seamless implementation.
Provide continuous field support for sales opportunities and proactively identify new ISV partners for ecosystem development.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in 15+ countries and fosters a culture of building human connections.
Serve as a trusted technical advisor for SOC teams, guiding them through integrations and alert analysis.
Manage a book of customer accounts as their primary technical point of contact, driving satisfaction and value.
Advocate internally for customer needs and contribute to self-service documentation and enablement.
Dropzone's mission is to scale cybersecurity beyond human limits by augmenting security engineers with an army of AI specialists. They are a venture-backed, award-winning company disrupting the $200B+ cybersecurity market with a team experienced in cybersecurity, AI/ML, and SaaS.
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
Lead customers through deployment, onboarding, testing, training, and operational rollout
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and measurable outcomes
Ambient.ai is the category creator and leader in Agentic Physical Security, using an AI-powered platform to integrate with existing security cameras and access control systems to unify monitoring, threat assessment, and response. Founded in 2017 and backed by Andreessen Horowitz and Y Combinator, the company has doubled new ARR, processes over 200M video hours daily, and was ranked #71 on Forbes' best startup employers list, fostering a culture where great people thrive.
Administer Okta and Entra ID/AD, implementing SSO, MFA, and Conditional Access.
Design secure API authentication and automate identity lifecycle processes.
Operate privileged identity management and integrate identity telemetry into SIEM/XDR.
ARS-Rescue Rooter is a home services company that provides plumbing, heating, and cooling services. The company is an equal opportunity employer with thousands of employees and a focus on security and technology.
Own and manage the identity lifecycle and access governance program for employee, contractor, and non-human identities.
Administer the identity platform, including conditional access, SSO, and privileged identity management.
Provide end-user support and manage endpoint and SaaS application environments.
Dianthus Therapeutics is a biotechnology company developing therapies for severe autoimmune diseases. The company is growing quickly and building a culture centered on patient care and core principles.
Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.
Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.
Own day-to-day IT operations and end user services across a globally distributed workforce, delivering exceptional support and managing hardware lifecycle.
Administer identity platforms including Google Workspace, AWS IAM, and SSO, implementing least-privilege access models and performing periodic access reviews.
Partner with Security, Compliance, and Legal to maintain secure operations aligned with SOC 2, ISO 27001, and PCI DSS, while building scalable processes from the ground up.
Hamsa is building the operating system for global finance through an AI-enabled Unified Ledger that connects the world's largest financial institutions. With $400B on platform in 2025 and backing from top-tier investors, our global team operates across the US, APAC, EU, and LATAM, scaling rapidly to reshape the financial system.
Lead critical customer escalations and manage P1/P2 incidents for timely resolution.
Oversee global follow-the-sun support operations and ensure seamless service coverage.
Mentor a distributed team, improve automation, and optimize AI-assisted support workflows.
This role is listed on behalf of a partner company that focuses on customer success and AI-driven support. The company values a remote-first culture and offers significant ownership in a fast-paced SaaS environment.
Lead customers through software implementation using Delinea's delivery methodology and maintain utilization targets.
Configure and customize Delinea product solutions for Privilege Identity and Privilege Access requirements.
Build client relationships, collaborate with teams, and produce architectural plans and documentation.
Delinea secures human and machine identities through an AI-powered cloud-native Identity Security Platform. With deployment in weeks, a global team, and strategic investment from TPG, the company values diversity, innovation, and a culture of respect and fairness.
Guide customers through implementation and API integrations as the primary technical advisor.
Troubleshoot complex API and integration issues, collaborating with Engineering.
Partner with Customer Success, Sales, and Product to optimize platform adoption and satisfaction.
We provide the world's easiest background check, simplifying trust for jobs, homes, and opportunities. We have raised over $127M and have been recognized by Deloitte Fast 50 for three years, with a culture of curiosity, collaboration, and high performance.
Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
Partner with engineering stakeholders to align product usage with business outcomes and ROI.
Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.
CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.
You will administer and configure core IAM platforms and integrate applications using protocols like SAML, OAuth, OIDC, and SCIM.
You will define the identity strategy, architect enterprise-grade IAM toolsets, and build seamless operational processes.
You will collaborate with cross-functional teams to design SSO and MFA solutions and ensure a friction-free user experience.
We have been providing clean energy solutions throughout the U.S., Canada, and Mexico since 1987. We are a market-leading independent power producer and service provider with an innovative and collaborative team environment.
Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve through automation and process refinement.
Administer identity and access management, maintain device fleet health via MDM, and support SOC 2, ISO, and HIPAA compliance.
We help teams send automated communications using real-time behavioral data. Over 9,000 companies use our platform, and we operate as a fully remote, globally distributed team.
Configure end-to-end SAML 2.0 and OIDC SSO integrations and lead technical coordination with third-party vendors.
Set up SCIM 2.0 provisioning and implement group-based Role-Based Access Control (RBAC) within Okta.
Manage daily access operations, including provisioning/deprovisioning lifecycles and authoring CAB tickets for production changes.
EverOps is an Embedded Service Provider that partners with enterprise engineering and operations teams to solve complex delivery and service issues. They are a remote-first company that values ownership and collaboration.